Service Manager
About The Position
Join Our Team at West Side Tractor Sales! Position: Service Manager Department: Service Reports To: Regional Product Support Manager Ready to ignite your career with a leading dealer of John Deere construction equipment? At West Side Tractor Sales, we believe in fostering a supportive and dynamic environment where employees can thrive. Whether you’re looking for a career change or a chance to gain more experience in the field, we offer exciting opportunities to develop your skills and build a successful career. Join a team that values innovation, collaboration, and customer service.
Requirements
- 5+ years as a technician in a service department; previous shop foreman or management experience strongly preferred.
- Technical school certificate or equivalent hands-on experience.
- Solid understanding of parts, equipment, and machinery
- Strong ability to lead, coach, and manage a team.
- Excellent customer service and selling skills; able to handle objections professionally.
- Familiar with basic financial principles related to service operations and able to analyze internal reports.
- Proficient with computers, data entry, internet tools, and Microsoft Office programs.
- Willing and able to work extended hours as needed
Responsibilities
- Optimize Service Operations: Develop, implement, enforce, and monitor service department processes that drive efficiency, profitability, and customer satisfaction.
- Manage to Goals: Lead the department to meet annual performance goals and operate within budget.
- Build Customer Relationships: Grow business through promotions, customer visits, and networking with new and existing customers.
- Warranty & PIP Management: Submit all warranty and Product Improvement Program (PIP) claims accurately and on time for maximum credit.
- Lead the Team: Assign jobs and work areas based on technician skillsets and ensure a productive and balanced workflow.
- Review & Approve Work Orders: Ensure all work orders are accurate, complete, and ready for timely customer billing.
- Maintain Equipment & Tools: Ensure all department vehicles, tools, and equipment are in safe working order.
- Develop Top Talent: Oversee recruiting, staffing, employee development, and performance management of the team.
Benefits
- Comprehensive Benefits Package: Access to a full range of benefits that support your health, well-being, and future.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
