Service Manager

Butler Machinery Company•Jamestown, ND

5d•Onsite

About The Position

As the Service Manager, you would be responsible for managing the service department by managing job progress, resolving customer disputes, supervising staff, and scheduling the service team. If you are passionate about customer service and have related experience, read the job description below and apply today! We offer a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace!

Requirements

Mechanical experience with the product lines we represent
Excellent customer service skills
Good oral and written communication skills
Computer knowledge
Ability to work nights and weekends, as needed, during peak (spring and fall) workload times to meet deadlines and deliver exceptional customer service.
Must possess a clean driving record and be able to meet company insurability guidelines.

Nice To Haves

Two-year degree or equivalent experience and training preferred
Prior supervisory experience or Service Management Training preferred

Responsibilities

Handles customer-related service functions such as job scheduling, job progress, warranty issues, resolving disputes, etc.
Oversees and assists in scheduling work in the service area in an effective manner that allows for the best use of the available space and the best service for our customers.
Supervises service associates including employee relations issues, performance reviews, training needs, disciplinary action, and termination.
Develop business plans and goals to include staffing needs, tools and equipment, and service promotion strategies.
Monitor Key Performance Indicators and other available reports and adjust business plans and procedures/processes as appropriate.
Handles documentation and resolution of Goodwill claims with manufacturers.
Interviews and hires personnel for the service department.
Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up.
Review work orders and ensure timeliness of completion and accuracy.
Provides documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.
Regularly review JHA’s, review company-wide safety incidents with the team to pass on lessons learned, enforce safety policies, etc.
Works within and promotes the vision, mission, and values of BMC.
Performs other duties as assigned.
Manages all service department personnel.
Organizes, communicates, and delegates responsibilities and priorities to ensure the successful operation of the department.
Provides regular and timely feedback that recognizes employee performance, motivates employees, and promotes self-development.
Communicates with and coaches employees on assignments, providing technical expertise as needed.
Selects, trains, and develops employees consistent with department/division goals, providing coaching on career development.

Benefits

10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
Health Insurance – 3 plan options
Health Savings Account – Employer contribution up to $1,300/year
Dependent Care Flex Spending Account
Dental Insurance – 2 plan options
Vision Insurance
Basic Life/AD&D and Supplemental Life Insurance
Employer paid Short-Term Disability Coverage – 60% of base pay/salary
Long-Term Disability Coverage
Maternity / Paternity Benefits
Holidays
Paid Time Off (PTO)
401(K) Plan
Employee Assistance Program (EAP) – including Health Coaching
SmartDollar – employer paid financial planning program
Legal Shield/ID Shield products
Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization