Service Manager

EDP Propane•Wysox Township, PA

4d•Onsite

About The Position

As Service Manager, you’ll be the person who turns safety standards, customer promises, and technician expertise into real-world outcomes every single day. Your leadership directly impacts whether customers feel confident in their propane systems and whether technicians go home safe at the end of each shift. If you care deeply about safety, operational excellence, and building teams that customers trust, this role gives you real accountability and real influence. For more than six decades, WOC Energy has been a trusted provider of heating fuel to our local communities. Since 1958, we’ve built our reputation on delivering reliable, high‑quality fuel and exceptional customer service. We take pride in offering competitive pricing, customized automatic delivery schedules based on real customer usage, and dependable service our customers count on year‑round. Our team supplies both liquefied petroleum (LP) gas and conventional heating oil, supporting everything from home heating systems to water heaters, dryers, pool heaters, grills, and fireplaces. When you join WOC Energy, you become part of a company with deep roots, a strong future, and a commitment to serving customers the right way.

Requirements

3+ years of hands-on Service Technician experience in the propane or heating oil industry
Prior experience leading or supervising technical teams
Demonstrated commitment to safety procedures and regulatory compliance
Valid driver’s license with a safe, clean driving record
Ability to quickly learn and maintain required technical credentials

Nice To Haves

CDL license
Experience managing service department budgets, inventory, or profitability metrics
Experience coordinating installations and large service projects
Comfort supporting sales and customer retention initiatives

Responsibilities

Lead a service team of 2–3 office staff and 6–12 service technicians with a clear focus on safety, quality, and accountability
Plan, estimate, and oversee new customer installations from start to finish
Create, prioritize, schedule, and dispatch service work orders to balance urgent needs and planned work
Manage service parts and appliance inventory to reduce waste and improve ROI
Conduct regular safety meetings and provide ongoing safety training to ensure compliance
Review documentation and paperwork to ensure accuracy, quality, and timeliness
Support the General Manager with hiring, performance evaluations, sales support, and customer retention efforts