Service Manager

EquipmentShare•Lexington, KY

10d•Onsite

About The Position

EquipmentShare is seeking a Service Manager for their rental facility in Lexington, KY. This role is responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics). The Service Manager will utilize the company's technology to manage work orders, track service intervals, order parts, and diagnose equipment issues. The position involves coordinating and supervising the performance of mechanics, scheduling repairs, maintaining customer relationships, resolving customer inquiries, and ensuring employee training and a safe work environment.

Requirements

Industry knowledge (this can be in the rental industry or a related construction field), innovative and dependable.
Ideally three years of maintenance and service experience.
Strong interpersonal and problem solving skills.
Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services.
Competitive, but thrive in a team oriented environment.
Superior customer service, teamwork and verbal/written communication skills
High School diploma, Trade school certificate preferred
Experience in field service, maintenance and repair preferred
Experience leading maintenance teams
Valid driver's license with acceptable driving record.
Must be at least 21 years old to operate company vehicle
Must be able to move, stand, stoop and bend freely
Must be able to lift up to 50 pounds at times
This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen
Employment is contingent on passing a background check.

Nice To Haves

Preference will be given to applicants with experience and/or a background in the construction industry.

Responsibilities

Coordination and supervision of quality performance of our equipment mechanics and service personnel
Scheduling repairs for customer and company owned rental equipment
Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business
Promptly respond to and resolve customer inquiries, requests, complaints or other communications
Employee training and development and maintaining a safe work environment
Other duties, assigned as needed

Benefits

Monthly Family Dinner Night
Competitive compensation: Base salary plus Company Profit Sharing Plan
Company provided truck
Full medical, dental, and vision coverage for full-time employees
401(k) and company match
Generous PTO + paid holidays
Gym membership stipend + wellness programs (earn PTO and prizes!)
Annual tool and boot reimbursements for those in applicable jobs
Company events, food truck nights, and monthly team dinners
16 hours of paid volunteer time per year
Career advancement, leadership training, and professional development opportunities
Access to industry leading diagnostic tools