Service Manager

Torc Robotics • Blacksburg, VA

12d • Hybrid

About The Position

At Torc, we have always believed that autonomous vehicle technology will transform how we travel, move freight, and do business. A leader in autonomous driving since 2007, Torc has spent over a decade commercializing our solutions with experienced partners. Now a part of the Daimler family, we are focused solely on developing software for automated trucks to transform how the world moves freight. Join us and catapult your career with the company that helped pioneer autonomous technology, and the first AV software company with the vision to partner directly with a truck manufacturer. As the Fleet Service Manager at TORC, you will play a pivotal role in leading and managing the comprehensive fleet maintenance operations at one of our assigned TORC locations. This position requires a strong focus on safety, adherence to TORC's maintenance standards, and compliance with Federal and State regulations. Your responsibilities will span a wide range of tasks, including inspections, documentation, coordination with external vendors, communication with stakeholders, and continuous improvement activities.

Requirements

• Experience in a leadership role within an automotive service center or dealership.
• In-depth knowledge of automotive systems, diagnostics, and repair procedures.
• Experience in managing financial aspects of a Fleet service department, such as labor costs, and parts inventory.
• Strong interpersonal skills for building and maintaining relationships with team members, and vendors.
• Up-to-date knowledge of local, state, and federal regulations pertaining to automotive service and repair.
• Experience implementing and ensuring compliance with safety standards and environmental regulations.
• Proficient in using Fleet Management System Software and other relevant tools.
• Valid US Driver’s license with a safe driving record required.
• Requires appropriate Personal Protective Equipment (PPE) in areas identified through hazard assessment.
• Requires continuous technical education and training with a passion for knowledge in the field of study to maintain the highest level of knowledge, ingenuity, and creative thinking.
• Ability to work occasionally inclement weather/temperature extremes.
• Ability to be flexible on short notice and may work extended hours/weekends/evenings when project demands.
• Ability to work and collaborate across locations over different time zones.

Nice To Haves

• Some travel to our Torc offices outside of Fort Worth, TX. As well as potential travel to our DTNA Partner Locations.
• May travel occasionally to other states.
• May also have the opportunity for international travel requiring the ability to obtain a passport and appropriate documents.
• Comply with Torc’s policy regarding the use of alcohol and drugs if operating a vehicle, which includes pre-employment, post-incident, and randomized drug testing.

Responsibilities

• Oversee the update of asset locations (Site) based on the truck rotation report.
• Maintain accurate records of trucks (Parent asset) and update sensor replacement relationships with parent assets.
• Review and manage work orders and work requests, assigning them to technicians or engineers while collaborating closely with Site ops and truck schedules.
• Lead, schedule, and supervise field and depot technicians responsible for maintenance and repair of autonomous trucks and trailers.
• Monitor technician performance, safety compliance, and quality metrics; provide coaching, training, and performance feedback
• Review fleet maintenance functions and generate various operational and maintenance reports.
• Ensure compliance with all TORC safety rules, policies, and procedures, and promote the use of safe work methods
• Conduct inspections and documentations of component installations, maintenance, and repairs as needed.
• Coordinate with external vendors for fleet repairs and planned maintenance to maximize equipment uptime.
• Perform quality inspections/audits on trucks, trailers, and maintenance and documentation records.
• Track driver inspection reports using Motive ELD and the Daily Vehicle Inspection Report (DVIR).
• Monitor preventative maintenance schedules and forecast required services.
• Creating a motivating and inspiring team environment with an open communication culture.
• Monitor team performance and report on metrics for management recognition.
• Clarify metrics and measurable goals to identify work, clarify urgency and importance, follow-up and verify solutions/results, measure success, review for continuous improvement and effective time management.
• Identify, assign time and resources to work tasks/projects that need to be redefined, deferred, and/or shifted to another employee for balanced workloads.

Benefits

• A competitive compensation package that includes a bonus component and stock options
• 100% paid medical, dental, and vision premiums for full-time employees
• 401K plan with a 6% employer match
• Flexibility in schedule and generous paid vacation (available immediately after start date)
• Company-wide holiday office closures
• AD+D and Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed