Service Manager

Betten Chevrolet GMC Cadillac•Muskegon, MI

10d•Onsite

About The Position

The Service Manager is responsible for leading their team, fostering their growth, and ensuring adherence to company standards. This role involves managing department operations, profitability, budget, and customer satisfaction, with a focus on achieving both internal and manufacturer goals. The Service Manager will ensure customer follow-up through daily management of Service Advisors and by personally addressing potential issues. This includes identifying process improvements that enhance the customer and employee experience, interviewing, hiring, and training team members to support store operations and company growth. The Service Manager will also assist the General Manager (GM) in the overall success of the store, including participating in store meetings, providing on-the-job training to the service department, and reporting any issues or concerns to the GM. Additionally, the role involves managing the department's payroll process, assisting the company in maintaining a safe and healthy work environment compliant with OSHA standards, and ensuring positive associate engagement and employee development through regular feedback, individual meetings, and performance management.

Requirements

Minimum of 1 year of service management experience.
Results-oriented with a proven track record of high customer satisfaction.
Ability to multitask in a high-energy environment.
Ability to maintain a level of professionalism and maintain confidentiality in sensitive situations.
Verbal and written communication skills.
Professional personal appearance.
Attention to detail, organizing and planning skills.

Nice To Haves

CDK experience preferred.

Responsibilities

Lead and develop the service team to reach their potential while adhering to company standards.
Manage department operations, profitability, budget, and customer satisfaction.
Achieve internal and manufacturer goals.
Ensure customer follow-up through day-to-day management of Service Advisors and by personally dealing with potential issues.
Identify process improvements that add value to the customer and employee experience.
Interview, hire, and train team members to support store operations and company growth.
Assist the GM in the overall success of the store, including store meetings.
Provide on-the-job training to the service department.
Regularly report to the GM regarding any issues or concerns.
Manage the payroll process within the department.
Assist the Company in meeting the standards of providing a safe and healthy work environment, while meeting OSHA compliance standards.
Ensure positive associate engagement and employee development through timely and effective feedback, individual meetings, performance management, and annual performance reviews.