Sadelle's Grab & Go

The Boca Raton•Boca Raton, FL

About The Position

The Quick Service Associate delivers efficient, friendly, and consistent service in a fast-paced quick-service environment. The role requires multitasking, attention to detail, and professionalism and positivity during peak volume periods. Associates represent the brand through speed, accuracy, and warm guest interactions. The position may include light culinary preparation for certain menu items. The associate greets guests, takes and enters orders, prepares coffee and other beverages, delivers food and drinks, handles transactions, and responds constructively to guest questions and concerns. They maintain and stock the service station, keep equipment and work areas clean and organized, follow food-safety and sanitation guidelines, and attend required meetings and training sessions. The role reports to the Restaurant General Manager and involves frequent interaction with guests.

Requirements

Basic knowledge of food and beverage preparation and quick-service operations.
Strong guest service and communication skills.
Ability to multitask efficiently in a high-volume environment.
Ability to read, speak, and understand English to communicate with guests and team members.
Ability to remember, describe, and promote menu items.
Ability to operate POS systems and keyboards efficiently.
Ability to stand and work in confined spaces for extended periods.
Must obtain and maintain required licenses or certifications, as applicable.
Ability to lift up to 50 lbs., with frequent lifting and carrying of objects weighing up to 25 lbs.
Ability to walk or stand to a significant degree, and to reach, handle, feel, talk, hear, and see.

Nice To Haves

High school diploma or equivalent.
Prior experience in a coffee shop, fast-casual, or high-volume guest service environment.
CPR and/or First Aid certification.

Responsibilities

Greet guests promptly and courteously.
Take guest orders accurately and promote menu items and daily features when appropriate.
Prepare and present coffee, espresso beverages, and other drinks according to established recipes and portion standards.
Deliver food and beverage items promptly while maintaining quality and presentation.
Respond to guest questions, feedback, or concerns in a positive, tactful, and solution-oriented manner.
Perform light culinary preparation for certain menu items as needed.
Enter orders accurately into the POS system and create checks for each guest.
Handle credit and digital transactions efficiently and verify charges.
Maintain proper and adequate setup of the coffee or service station throughout the shift.
Stock, rotate, and replenish food, beverage, and supply items as needed.
Keep equipment, ingredients, and service items clean, organized, and ready for service.
Maintain a clean, safe, and organized work area.
Perform general cleaning using approved products and meet health and safety standards.
Follow food safety, sanitation, and handling guidelines.
Attend required meetings and training sessions.
Perform additional duties as assigned to support overall operations.