Quick Lube Service Advisor
About The Position
Sun Auto Tire & Service is seeking a friendly, enthusiastic Quick Lube Service Advisor to assist customers with vehicle maintenance needs. The role focuses on creating lasting impressions and retaining customers through strong interpersonal skills and knowledge of automotive products and services. No previous automotive supervisory or mechanical experience is required, but the advisor should be knowledgeable about automotive services and have strong communication and organizational skills. The position is fully customer-facing and involves greeting customers, understanding their needs, managing appointments, presenting service options and estimates, and helping ensure a smooth, pleasant experience. The advisor works with lube technicians and other team members to coordinate timely service delivery, maintain accurate records, address customer concerns, and support a clean and safe service environment. The position is full-time, with potential weekend and evening shifts, and requires working at least five days, including weekends.
Requirements
- Professional appearance and proven ability to work in a process-driven environment.
- Valid driver’s license.
- At least 18 years of age.
- Ability to work a minimum of five days, including weekends.
- Strong interpersonal and communication skills to provide customer service and build positive relationships.
- Organizational skills to manage appointments, maintain records, and handle multiple tasks efficiently.
- Ability to address and resolve customer issues effectively and professionally.
- Ability to recommend additional services and promotions based on customer needs.
- Basic computer skills for scheduling, billing, and record keeping.
- Ability to collaborate with lube technicians and other team members.
Responsibilities
- Greet customers promptly and warmly, assist with service needs, and provide information about services, pricing, and estimated wait times.
- Communicate with customers to understand their needs, explain services, provide estimates, and support customer satisfaction and repeat business.
- Recommend oil change options and additional services based on manufacturer recommendations, vehicle condition, DVI documentation, DVI results, and maintenance history.
- Connect referrals for conversion to full-service repairs at adjoining or sister service-forward and tire-forward stores.
- Keep customers informed about service status, additional maintenance needs, and vehicle completion times.
- Prepare and present service invoices, process payments, and respond to billing inquiries or disputes.
- Maintain accurate records of customer interactions, services performed, and required follow-up actions.
- Communicate customer requests to lube technicians and coordinate timely service delivery.
- Inform customers about current promotions, discounts, and loyalty programs.
- Keep the customer waiting area clean, organized, and stocked with supplies and informational materials.
- Address and resolve customer or team-member issues and complaints promptly and effectively.
- Keep the quick lube area clean, organized, and safe, and follow applicable safety regulations and procedures.
- Follow company policies and procedures and demonstrate behaviors consistent with company standards and expectations.
Benefits
- Competitive bi-weekly pay
- Tuition reimbursement
- Paid vacation and sick time
- Six paid holidays
- Medical, dental, and vision insurance
- Company-paid life insurance
- 401(k) retirement savings plan with company match
- Discounted services on personal and immediate family vehicles
- Opportunity for advancement
- Closed Sunday
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
