Quick Lube Service Advisor

Sun Auto Tire and Service•Arlington, TX

About The Position

The Quick Lube Service Advisor (QLSA) creates positive customer impressions and encourages customer retention through strong interpersonal skills and knowledge of automotive products and services. This customer-facing role assists customers seeking quick lube and maintenance services by greeting them, understanding their needs, managing appointments, explaining service options and pricing, and helping ensure a smooth, pleasant experience. No previous automotive supervisory or mechanical experience is required. The position is suited to a friendly, customer-focused, team-oriented person who is eager to learn and grow. The QLSA recommends services based on manufacturer guidance, vehicle condition, digital vehicle inspection (DVI) results, and maintenance history; communicates with technicians and customers about service progress; processes invoices and payments; and maintains accurate records. The role also supports referrals to full-service repair locations, shares promotions and loyalty offers, resolves customer concerns, and helps keep customer and quick lube areas clean, organized, and safe. The advisor must follow safety procedures, company policies, and the standards and expectations described in the Employee Handbook. Work is primarily performed in a service garage, with exposure to varying weather conditions, noise, and vehicle exhaust. This is a full-time position with potential weekend and evening shifts; employees must be able to work at least five days, including weekends. Starting pay is $30,000 to $40,000 per year, plus bonus.

Requirements

Professional appearance and ability to work in a process-driven environment.
Valid driver's license.
At least 18 years of age.
Ability to work a minimum of five days, including weekends.
Strong interpersonal and communication skills for customer service and relationship-building.
Organizational skills to manage appointments, maintain records, and handle multiple tasks efficiently.
Ability to address and resolve customer issues professionally.
Ability to recommend services and promotions based on customer needs.
Basic computer skills for scheduling, billing, and record keeping.
Ability to collaborate with lube technicians and other team members.

Responsibilities

Greet customers promptly and warmly, learn their service needs, and provide information about services, pricing, and estimated wait times.
Explain services, provide estimates, and maintain communication with customers to support satisfaction and repeat business.
Recommend oil change options and additional maintenance based on manufacturer recommendations, vehicle condition, DVI documentation, and maintenance history.
Connect customers with referrals for full-service repairs at affiliated service and tire stores.
Keep customers informed about service status, additional maintenance needs, and vehicle completion times.
Prepare and present service invoices, process payments, and respond to billing questions or disputes.
Maintain accurate records of customer interactions, services performed, and required follow-up actions.
Coordinate with lube technicians to relay customer requests and support timely service delivery.
Inform customers about current promotions, discounts, and loyalty programs.
Keep the customer waiting area clean, organized, and stocked with supplies and informational materials.
Address and resolve customer or team-member issues and complaints promptly and professionally.
Keep the quick lube area clean, organized, and safe, and follow applicable safety regulations and procedures.
Follow company policies and procedures and demonstrate behaviors consistent with company standards and expectations.