Quick Lane Service Advisor

Malloy Ford Alexandria•Alexandria, VA

1d•Onsite

About The Position

Malloy Ford in Alexandria is seeking a motivated, customer-focused Quick Lane Advisor to join our service team. In this role, you’ll help deliver a seamless and efficient experience by accurately documenting customer concerns, coordinating closely with technicians, and providing timely updates to ensure clear communication throughout the service process. The Quick Lane Advisor will be responsible for facilitating automotive work like oil changes, tires, brakes and recalls. By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Requirements

Minimum of 1 year experience in service department
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent

Nice To Haves

Previous experience at a Ford dealership is a plus

Responsibilities

Welcome customers in a friendly and professional manner while identifying their vehicle service needs
Create clear, accurate service orders and cost estimates
Collaborate with technicians to ensure repairs are completed efficiently and to high-quality standards
Maintain a clean, organized, and inviting service drive and waiting area
Address customer inquiries and resolve concerns promptly and courteously
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Suggest appropriate additional services or products to support vehicle performance and customer satisfaction