Quick Lane Service Advisor / Service Writer
About The Position
Porcaro Ford is hiring a Quick Lane Service Advisor to help customers with oil changes, tires, inspections, and routine vehicle maintenance. The role includes supporting customers from check-in through pickup and primarily focuses on Quick Lane, with occasional assistance in the main service department. Automotive experience is preferred, but applicants with strong customer service skills and a willingness to learn are also encouraged to apply. Compensation is hourly and based on experience and qualifications. Starting pay and any available performance bonus opportunities will be discussed during the interview. The position is full-time; specific hours and Saturday scheduling will be discussed during the interview. Benefits and eligibility details will also be reviewed during the interview.
Requirements
- Strong customer service and communication skills.
- Good organization and attention to detail.
- Ability to manage multiple customer visits and follow-ups.
- Comfort using computers and learning service software.
- Dependable attendance and a team-oriented attitude.
- Interest in vehicles and willingness to learn about automotive maintenance.
- Ability to explain recommendations professionally and without pressuring customers.
Nice To Haves
- Experience as a service advisor, service writer, or in a tire shop, quick-lube shop, or automotive parts store.
- Retail, hospitality, or other customer-facing experience.
- Automotive experience.
Responsibilities
- Greet customers and document vehicle concerns and maintenance requests.
- Create accurate repair orders for oil changes, tire services, inspections, and other maintenance.
- Review technician findings and clearly explain recommended services.
- Prepare estimates and obtain customer approval before additional work begins.
- Coordinate with technicians and communicate realistic completion times.
- Keep customers updated on vehicle status, pricing, and changes.
- Review completed services and charges with customers at pickup.
- Maintain organized customer records and follow through on open items.
- Help customers understand upcoming maintenance needs.
- Work with the service team to keep daily operations running smoothly.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
