Queue Coordinator
About The Position
MANTECH is seeking a motivated, career- and customer-oriented Queue Coordinator to join its team in Annapolis Junction, Maryland, or San Antonio, Texas. The role supports service-ticket management, Remote Monitoring, and Workflow Management for intelligence customers. The schedule is Monday through Friday, 2:00 p.m. to 10:00 p.m. at the Maryland location or 1:00 p.m. to 9:00 p.m. at the Texas location. The position requires a current, active TS/SCI with Polygraph clearance. The projected compensation range is $60,100 to $99,300. MANTECH benefits, depending on position, include health and life insurance, paid time off, holiday pay, short- and long-term disability, retirement and savings, learning and development opportunities, wellness programs, and optional benefit elections.
Requirements
- Bachelor’s degree and at least 2 years of experience, associate degree and 4 years of relevant experience, or high school education and 5 years of relevant experience.
- At least 1 year of experience with ServiceNow.
- At least 1 year of experience working with workflows.
- Must have a current, active TS/SCI with Polygraph clearance.
- Must be able to remain stationary 50% of the time and perform repetitive motions.
- Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
- Communicate with coworkers, management, and customers, which may involve delivering presentations.
- Move about freely in a laboratory setting.
Nice To Haves
- Security+ certification.
Responsibilities
- Review, assign, reconcile, and support the management of service tickets throughout their lifecycle.
- Provide technical assistance and telephone support for Remote Monitoring to intelligence customers.
- Coordinate with IT service providers and communicate outages and recovery plans.
- Help provide technical assistance and support for Workflow Management services.
- Communicate with technicians to determine task assignments.
- Coordinate with Site Leads and Regional Managers on ticket prioritization and assignments.
- Conduct database research to support ticket requirements.
- Follow up with other work centers to ensure task completion and task assignment.
- Monitor and support ticket workflows.
Benefits
- Health insurance
- Life insurance
- Paid time off
- Holiday pay
- Short-term and long-term disability
- Retirement and savings
- Learning and development opportunities
- Wellness programs
- Optional benefit elections
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
