Queue Coordinator

MANTECH•San Antonio, TX

4d•$60,100 - $99,300•Onsite

About The Position

MANTECH seeks a motivated, career and customer-oriented Queue Coordinator to join our team in Annapolis Junction, MD or San Antonio, TX. This role involves managing service tickets, providing technical assistance for remote monitoring to intelligence customers, coordinating with IT service providers on outages and recovery plans, and supporting workflow management services. The position requires communication with technicians for task assignments, coordination with Site Leads and Regional Managers on ticket prioritization, database research for ticket requirements, and follow-up with work centers to ensure task completion. The role also involves monitoring and supporting ticket workflows.

Requirements

Bachelor’s Degree with 2+ years of experience, Associate's Degree with 4 years of relevant experience, High School and 5 years of relevant experience
1+ years of experience with ServiceNow
1+ years of experience/ working with Workflows
Must have a current/active TS/SCI w/ Poly

Responsibilities

Review, assign, reconcile and support the management of service tickets throughout their lifecycle
Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers
Help coordinate with IT service providers and communicate outages and plans for recovery
Help provide technical assistance and support for Workflow Management services
Communicate with technicians to determine task assignments
Coordinates with Site Leads and Regional Managers on ticket prioritization and assignments
Conducts database research to support ticket requirements
Follows up with other work centers to ensure task completion and task assignment
Monitor and support ticket workflows