Quality & Training Supervisor

Dungarvin•Menifee, CA

25d•Onsite

About The Position

In this role, you’ll lead quality assurance and training efforts across the Inland Empire, supporting staff, strengthening service quality, and helping ensure the safety and well-being of the individuals we serve. You’ll work closely with caregivers, clients, and community partners while guiding your team and making a meaningful difference in the delivery of care. As a Quality & Training Supervisor, you will oversee quality assurance activities, complaint resolution, incident investigations, and training initiatives across the Inland Empire. This role plays a key part in ensuring concerns are investigated and documented accurately, corrective actions are followed through, required visits and training are completed, and the team meets agency and contract requirements. This is a hands-on leadership role that balances fieldwork, team supervision, training support, and administrative responsibilities. Priorities may shift based on operational needs, requiring strong judgment, organization, adaptability, and the ability to guide staff while ensuring quality standards and client safety remain a priority.

Requirements

High school diploma or equivalent.
At least five years of experience working with the developmentally disabled (DD/IDD) population.
Experience in caregiving, caregiver training, or training in a related setting.
Fluency in both English and Spanish.
Strong written and verbal communication skills, with the ability to accurately document complaints, incidents, investigations, and quality-related activities.
Strong problem-solving skills and the ability to work independently, manage competing priorities, delegate responsibilities, and follow through on assignments.
Valid driver's license, access to a reliable vehicle, and the ability to travel to client homes, training locations, community sites, and other required locations.
Ability to bend and lift up to 50 pounds.
Proficiency in Microsoft 365 (Excel, Word, PowerPoint, Teams, and SharePoint), with the ability to organize information, maintain trackers, and prepare accurate reports.

Nice To Haves

Bachelor's degree in Social Services, Health Administration, Public Health, or a related field.
Previous experience supervising, coaching, or leading a team.
At least two years of experience delivering or coordinating employee or caregiver training.
Familiarity with electronic health record (EHR) systems and experience learning or navigating new software.

Responsibilities

Oversee quality assurance visits and phone calls, conduct in-home assessments, support complex cases, and identify potential safety or service concerns.
Guide the timely investigation, resolution, and documentation of client complaints, incidents, allegations, injuries, theft, property damage, SIRs, and other quality concerns.
Monitor quality assurance activities, contract requirements, reports, and outstanding documentation to ensure accuracy, timely completion, and compliance with agency standards.
Supervise, coach, and support Quality & Training Coordinators and related staff by delegating assignments, managing workloads, monitoring progress, and ensuring follow-through.
Oversee training for new and existing care providers, monitor training compliance, support training initiatives, and step in to facilitate virtual or in-person training when coverage is needed.
Identify opportunities to improve quality and training processes while building professional relationships with clients, caregivers, regional centers, licensing bodies, vendors, and community partners.

Benefits

401(k) retirement savings plan
Mileage reimbursement at $0.70 per mile for required business travel
PTO and paid sick leave
Medical insurance (100% of preventive care covered; domestic partners, spouses, and children eligible)
Dental insurance
Vision insurance
Life and AD&D insurance
Accident insurance
Hospital indemnity
Critical illness coverage