Quality Technician II

DHL (Supply Chain) • Memphis, AL

4d • Onsite

About The Position

DHL Supply Chain is hiring a Quality Technician II to execute assigned tasks that support the establishment, maintenance, alignment, and continual improvement of the Quality Assurance System. The role is responsible for day-to-day quality assurance activities that ensure compliance with governmental regulations, customer requirements, and quality assurance policies and procedures, while accommodating requests for support.

The position includes checking, inspecting, and counting inbound and outbound products to verify they are free of damage or defects; auditing products and packaging or labeling for compliance and accuracy; and confirming that order quantities, quality, labeling, and shipping addresses meet customer specifications. The technician performs quality audits, inspections, and documentation; monitors and reports QMS implementation, compliance, and effectiveness; supports QA training and license, permit, and registration coordination; and works with Quality Assurance, Operations Performance, and Process Improvement teams on quality initiatives.

Requirements

• At least one year of experience in product checking, inspection, or counting; product and packaging/labeling audits; or verifying order compliance and accuracy.
• Experience using a commercial warehouse management system (WMS), such as Blue Yonder, Red Prairie, JDA, or SAP.
• Experience using Microsoft Office software, including Excel.
• High school diploma or equivalent.
• Forklift operator certificate, or satisfactory completion of a forklift training program within the first 30 days of employment.

Nice To Haves

• Associate degree or equivalent in a related field of study.

Responsibilities

• Check, inspect, and count inbound and outbound products, ensuring products are free of damage or defects.
• Audit products and packaging or labeling to maintain product compliance and accuracy.
• Verify that order quantity, quality, labeling, and shipping address meet customer specifications or other requirements.
• Perform quality audits, inspections, and documentation.
• Perform daily quality assurance activities as required or directed by management.
• Monitor and report QMS implementation, compliance, and effectiveness through audits, observations, quality metrics, and customer feedback.
• Support QA training for new and existing associates.
• Support coordination of QA license, permit, and registration activities.
• Work with Quality Assurance, Operations Performance, and Process Improvement teams to advance quality initiatives.

Benefits

• Affordable medical, dental, and vision coverage available beginning on the 30th day.
• PTO program, including paid holidays and vacation.
• 401(k) with company match.
• Tuition reimbursement program.
• Training and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED