Quality System Coordinator Laboratory - Days

Geisinger•Scranton, PA

9d•Onsite

About The Position

The Quality System Coordinator Laboratory facilitates and monitors process management, supports strategic planning and deployment, and helps develop measurement systems for organizational improvement. The role evaluates risk and uses knowledge-management tools to address organizational challenges. It works with operational leadership and management teams to support laboratory quality, regulatory compliance, operational effectiveness, and continuous improvement. Work is typically performed in a clinical environment. The coordinator develops and directs the Laboratory Quality Assurance program in accordance with state and federal requirements, conducts audits and assessments, evaluates quality indicators, and maintains records and documentation needed to sustain accreditation. The position supports personnel training and competency documentation, vendor notification responses, proficiency testing, equipment and method validation, document control, incident reporting, and corrective and preventive actions. It also analyzes laboratory quality data, recommends process improvements, coordinates quality activities across departments, reports to applicable committees, and provides guidance to laboratory quality associates. The position requires a qualifying bachelor’s degree and five years of related experience, as well as ASCP certification as a Medical Laboratory Scientist/Medical Technologist. A master’s degree is preferred. The role is a regular, 40-hour-per-week day-shift position at Geisinger Community Medical Center.

Requirements

Bachelor of Science degree from an accredited college or university and successful completion of an ASCP/NAACLS-accredited Medical Technology or Medical Laboratory Science program; or a bachelor’s degree in biological, chemical, physical, or clinical laboratory science with ASCP categorical certification; or such a bachelor’s degree with at least two years of experience in a role equivalent to Medical Laboratory Technician in a clinical laboratory.
At least five years of related work experience.
Certified Medical Laboratory Scientist/Medical Technologist credential from the American Society for Clinical Pathology (ASCP).
Skills in communication, computer literacy, laboratory equipment operation, laboratory information systems (LIS), laboratory services, and laboratory supply and inventory management.

Nice To Haves

Master’s degree.

Responsibilities

Evaluate organizational designs and the effects of changes in management structure.
Collaborate with operational leadership and management teams on initiatives that contribute to organizational success.
Develop systems for capturing patient experience using complaints data, surveys, and other tools.
Monitor and recommend efficient work-environment design that complies with governmental regulations and accrediting standards.
Maintain documented evidence of personnel training and competency in accordance with Clinical Laboratory Improvement Amendment requirements.
Facilitate responses to vendor notifications affecting laboratory test-result accuracy and report applicable events as required by regulation.
Communicate and review vendor-notification reports with operational leadership and management teams.
Compile calibration, quality-control, and validation records for submission to the Pennsylvania State Bureau of Laboratories and, when requested, accrediting agencies.
Maintain a current list of laboratory instrumentation for inspections.
Monitor method development, proficiency-testing requirements, training, and equipment data validation with operational leadership and management teams.
Develop, direct, and coordinate the Laboratory Quality Assurance program in accordance with state and federal requirements to sustain accreditation.
Conduct scheduled and unannounced audits of policies and procedures, report findings, and document corrective interventions.
Review state and federal regulations for method changes and recommend standard operating procedure revisions to comply with approved guidelines.
Identify and recommend training programs that can improve laboratory operations.
Establish documentation policies and procedures and monitor quality performance using data from electronic and hard-copy sources.
Maintain document control and versioning processes.
Recommend processes for tracking complete and accurate sample documentation from collection through analysis using the Laboratory Information Management System.
Identify relevant issues and recommend corrective or preventive actions.
Oversee resolution and reporting of incidents reportable under law, ensure appropriate audits define the scope of problems, and recommend corrective and preventive measures.
Coordinate proficiency-testing enrollment, sample distribution, reporting, and ongoing performance monitoring.
Conduct internal and external assessments to sustain regulatory compliance.
Evaluate quality indicators and collect, organize, maintain, and analyze data about laboratory testing and services.
Propose programs and activities for process improvement and collaborate with other Geisinger teams to coordinate quality-assurance activities across departments.
Prepare periodic reports for Performance Improvement and other applicable committees.
Work with operational leadership and management teams to minimize errors through process improvement.
Guide Lab Quality System and Organizational Excellence Associates in standardizing quality systems throughout the laboratory service line.
Annually review and recommend changes to laboratory quality plans and measures to support performance improvement and error reduction.

Benefits

Health, dental, and vision coverage starting on day one, with three medical plan choices, including an expanded network for out-of-area employees and dependents.
Pre-tax healthcare and dependent-care flexible spending accounts and a health savings account with employer contribution.
Company-paid life insurance, short-term disability, and long-term disability coverage.
401(k) plan with automatic Geisinger contributions.
Paid time off plan with accrual designed to allow employees to accrue time quickly.
Up to $5,000 in tuition reimbursement per calendar year.
MyHealth Rewards wellness program with a financial incentive.
Adoption and fertility assistance, parental leave pay, and military leave pay.
Free Care.com membership with discounted backup care.
Employee Assistance Program, including referrals for childcare, eldercare, and pet care; free legal guidance; mental-health visits; work-life support; and digital self-help tools.
Voluntary accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.
Healthcare benefits for full-time and part-time positions from day one, including vision, dental, and domestic-partner coverage.