Quality System Coordinator Laboratory - Days

Geisinger•Scranton, PA

11d•Onsite

About The Position

The Quality System Coordinator Laboratory facilitates and monitors team efforts related to process management, supports strategic planning and deployment initiatives, and helps develop measurement systems to assess organizational improvement. The role determines and evaluates risk and applies knowledge management tools and techniques to address organizational challenges. The coordinator develops and oversees the Laboratory Quality Assurance program in accordance with state and federal regulatory requirements, supporting continuous accreditation status. This includes auditing policies and procedures, documenting findings and corrective interventions, reviewing regulations and recommending changes to standard operating procedures, maintaining document control, and overseeing reportable incidents. The role also coordinates proficiency testing, conducts internal and external compliance assessments, evaluates quality indicators, and gathers and analyzes data on laboratory testing and services. The coordinator collaborates with operational leadership, management teams, and other Geisinger teams on quality initiatives, training, communication, process improvement, and error reduction. Responsibilities include maintaining personnel training and competency records, responding to vendor notifications that may affect testing accuracy, compiling calibration, quality control, and validation records, maintaining instrumentation lists, supporting method development and data validation, and improving the documentation trail for samples from collection through analysis using the Laboratory Information Management System. The position provides guidance to Lab Quality System and Organizational Excellence Associates and annually reviews laboratory quality plans and measures. Work is typically performed in a clinical environment. The role is accountable for meeting job-specific obligations and complying with organizational policies and procedures. Department-specific orientation competencies and skills are considered essential to performing the position.

Requirements

Bachelor's degree in a related field.
At least 5 years of related work experience.
Certified Medical Laboratory Scientist/Medical Technologist certification from the American Society for Clinical Pathology (ASCP).
Skills in communication, computer literacy, laboratory equipment operation, laboratory information systems (LIS), laboratory services, and laboratory supply and inventory management.

Nice To Haves

Master's degree.

Responsibilities

Evaluate organizational designs and the effects of management-structure changes.
Collaborate with operational leadership and management teams to facilitate initiatives that contribute to organizational success.
Develop systems to capture patient experience using tools such as complaint data and surveys.
Monitor and recommend efficient work-environment design that adheres to governmental regulations and accrediting standards.
Maintain documented evidence of personnel training and competency in accordance with Clinical Laboratory Improvement Amendment requirements.
Facilitate responses to vendor notifications that affect laboratory testing accuracy and report applicable events as required by regulations.
Enable timely communication and review of reports related to vendor notifications.
Compile calibration, quality control, and validation records for submission to the Pennsylvania State Bureau of Laboratories and accrediting agencies upon request.
Maintain a current list of laboratory instrumentation for inspections.
Monitor method development, proficiency testing requirements, training, and equipment data validation.
Develop, direct, and coordinate the Laboratory Quality Assurance program in accordance with state and federal requirements to sustain accreditation.
Conduct scheduled and unannounced audits of policies and procedures.
Prepare reports of audit findings and maintain documentation of corrective interventions.
Review state and federal regulations for method changes and recommend standard operating procedure updates to comply with approved guidelines.
Identify and recommend training programs that can improve laboratory operations.
Establish documentation policies and procedures and monitor quality performance using data from electronic and hard-copy sources.
Maintain document control and versioning processes.
Recommend processes to monitor complete and accurate sample documentation from collection through analysis using the Laboratory Information Management System.
Identify relevant subjects and recommend corrective or preventative actions as applicable.
Oversee resolution and reporting of incidents reportable under law.
Institute appropriate audit measures to define problem scope and recommend corrective and preventative measures.
Coordinate proficiency testing enrollment, timely sample distribution, reporting, and ongoing performance monitoring.
Conduct internal and external assessments to sustain regulatory compliance.
Evaluate quality indicators that support the laboratory's quality management program.
Collect, measure, organize, maintain, and analyze data about laboratory testing and services quality.
Propose process-improvement programs and activities.
Coordinate Quality Assurance activities with other Geisinger teams and departments.
Make periodic reports to Performance Improvement and other applicable committees.
Collaborate with operational leadership and management teams to minimize errors through process improvement.
Guide Lab Quality System and Organizational Excellence Associates to facilitate quality-standardization throughout the laboratory service line.
Review laboratory quality plans and recommend changes annually to support performance improvement and error reduction throughout the laboratory service line.

Benefits

Health, dental, and vision benefits starting on day one.
Three medical plan choices, including an expanded network for out-of-area employees and dependents.
Pre-tax healthcare and dependent-care flexible spending accounts and a health savings account with employer contribution.
Company-paid life insurance and short- and long-term disability coverage.
401(k) plan with automatic Geisinger contributions.
Paid time off plan with accrual described as generous and fast.
Up to $5,000 in tuition reimbursement per calendar year.
MyHealth Rewards wellness program with a financial incentive.
Adoption and fertility assistance.
Parental leave pay and military leave pay.
Free Care.com membership with discounted backup care.
Employee Assistance Program with referrals for childcare, eldercare, and pet care; free legal guidance, mental health visits, work-life support, and digital self-help tools.
Voluntary accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.
Healthcare benefits are offered to full-time and part-time positions from day one, including domestic partners.