Medical Lab Coordinator - System Laboratory Operations

UNC Health•Morrisville, NC

6d•Hybrid

About The Position

The Medical Lab Coordinator supports physician practices across the UNC Health system by coordinating, implementing, monitoring, and maintaining point-of-care testing (POCT) programs. The role helps ensure compliance with regulatory, accreditation, and patient safety standards and serves as a liaison among laboratory services, ambulatory clinics, nursing staff, providers, and operational leadership. The coordinator provides guidance, oversight, and support for waived and non-waived testing in physician offices and ambulatory care settings. The coordinator supports POCT program compliance, quality assurance, staff training, equipment and operational needs, and communication across practices. The position is a full-time, hybrid role based in Morrisville, North Carolina, with a standard schedule of 40 hours per week. The listed hiring range is $31.04–$44.62 per hour.

Requirements

Bachelor’s degree in Medical Laboratory Science.
ASCP certification (MLS/MT).
At least 3 years of laboratory, point-of-care testing, ambulatory operations, or clinical practice experience.
Knowledge of CLIA regulations and laboratory quality standards.
Knowledge of laboratory quality management principles and POCT regulations.
Ability to educate and influence clinical staff across multiple practice settings.
Strong organizational, communication, and problem-solving skills.
Strong analytical and documentation skills.
Ability to manage multiple priorities in a fast-paced healthcare environment.
Proficiency with Microsoft Office and healthcare information systems.
Strong interpersonal and customer service skills.

Responsibilities

Support POCT programs across physician practices and ambulatory clinics.
Ensure compliance with CLIA, CAP, Joint Commission, OSHA, and infection prevention standards.
Guide clinics in maintaining documentation for competency assessments, quality control, proficiency testing, corrective actions, and operator records.
Conduct site audits and assist with regulatory inspections and survey readiness.
Serve as a resource for clinic leadership and POCT super users on testing procedures and compliance requirements.
Develop and maintain quality control programs for POCT activities.
Investigate testing discrepancies, quality concerns, and compliance issues, and implement corrective actions.
Partner with clinic leadership to standardize POCT workflows, policies, procedures, and training materials.
Monitor quality and operational metrics to support continuous improvement initiatives.
Use a train-the-trainer model to certify clinic super users, educators, and leadership staff.
Train and certify clinic staff on POCT equipment, procedures, quality standards, and documentation requirements.
Serve as a subject matter expert for POCT operations, troubleshooting, and best practices.
Support POCT equipment selection, implementation, validation, maintenance, and connectivity.
Collaborate with vendors, laboratory personnel, IT teams, and clinical operations leaders to resolve equipment and system issues.
Maintain and update POCT policies and procedures.
Support inventory management, reagent tracking, and supply standardization efforts.
Build collaborative relationships with physicians, practice managers, nursing leaders, laboratory staff, and operational teams.
Participate in quality committees, interdisciplinary workgroups, and system-wide ambulatory testing initiatives.
Communicate regulatory updates, policy changes, and best practices to clinic leadership.