Quality Service Product Manager Sr. | Generation (EcoSys, Sequence)

American Electric Power•Columbus, OH

16h•Onsite

About The Position

The Quality Service Product Manager Sr. leads Quality Assurance and Quality Control efforts for AEP Project Management and helps ensure data accuracy, consistency, and integrity in Project Management applications. Acting as Product Owner for the Business Unit, this role manages products throughout their lifecycle, from planning through execution, in support of organizational strategy and objectives. The position involves setting product direction, making day-to-day decisions, managing customer relationships and expectations, and translating between technical and business concepts while collaborating across organizational levels. It also leads enterprise-wide implementations of IT applications affecting the Project Management Organization and monitors Project Management Teams’ adherence to the approved project delivery model. The role develops and maintains product vision and roadmaps; applies data analytics and data integrity controls; conducts audits; identifies quality improvements; and develops performance metrics and reports. It works with Project Management and other departments to align cost and schedule processes, support project standards and governance, and provide training. The Product Manager may own a product backlog, represent the customer, analyze stakeholders, and assist with organizational change management planning. The role requires a related degree and qualifying experience, or equivalent experience as described in the posting. Certification is not required, though relevant professional certifications are preferred. Work may include light physical duties at home and AEP work sites in varying conditions. For nuclear positions, work at nuclear power sites may involve hazardous areas and possible radiation exposure within NRC limits.

Requirements

A related degree from an accredited college or university, such as Accounting, Business, Construction Management, Engineering, Technology, or Project Management, with qualifying experience: six years with an associate’s degree or four years with a bachelor’s degree.
Qualifying experience in project management, major construction field work, project estimating, project controls, project engineering, or comparable experience in an engineering or construction environment.
Experience must include project management and business or financial administration activities and responsibilities.
Demonstrated readiness for journey-level Project Management knowledge and capability in construction safety, negotiations, scope development and control, cost estimating, construction contracting, project controls and reporting, quality control, and risk management.
Knowledge of typical Project Control methods and procedures consistent with Project Management Institute PMBOK methodologies.
Ability to perform light physical duties safely and effectively at various work sites, including home and AEP locations, in varying conditions.
Ability to support AEP policies, values, principles, structure, and behavior.
Effective leadership, team-building, and meeting-management skills consistent with PMBOK and AEP leadership competencies and values.

Nice To Haves

Two years of experience as a Product Manager (Grade 7), or demonstrated competencies, knowledge, and skills through results achieved in a shorter timeline.
Knowledge of negotiations, scope development and control, cost estimating, construction contracting, project controls and reporting, quality control, and risk management.
Human resource administration and supervisory experience, beneficial for advancement to Quality Service Product Manager Principal (Grade 009).
Certification such as Project Management Professional (PMP), Professional Business Analysis (PBA), AACE certification, American Society for Quality (ASQ), or Certified Quality Auditor (CQA).

Responsibilities

Develop and maintain strategic product vision and roadmap.
Serve as Product Owner on behalf of the Business Unit and manage the product throughout its lifecycle.
Develop an understanding of AEP Project Management organizational standards and assist in managing projects to those standards.
Adhere to guidance and standards established by the AEP Project Management Governance Committee.
Identify quality improvement measures and work with management to implement them.
Apply data analytics techniques and establish a framework for enforcing data integrity rules during data entry.
Provide data variance reports to identify anomalies and recommend and implement improvements.
Conduct quality audits to determine whether project activities comply with organizational and project-specific policies, processes, and procedures.
Ensure Project Management Teams coordinate to establish the original baseline, time-phased budgets, and baseline approval process in accordance with the project delivery model.
Collaborate with departments and groups, including Project Management, to define and monitor macro- and micro-level performance metrics.
Provide an objective view of whether metrics are driving appropriate behavior across the organization.
Collaborate within the department to align cost and schedule processes.
Prepare clear, concise written status reports for relevant groups and leaders.
Provide training support to Project Management and other departments affected by departmental policies and processes.
Create and prioritize the product backlog when serving as Product Owner on a Business Unit team or Product Line.
Represent the voice of the customer for the assigned product and perform stakeholder identification and analysis.
Assist with developing the product’s Organizational Change Management plan.
Monitor Project Management Teams’ adherence to the approved project delivery model.