Quality Returns Supervisor

Dunlop Sports Americas•Greer, SC

26d•$55,000 - $75,000•Onsite

About The Position

We’re seeking a Returns Supervisor who brings out the best in their team while driving operational excellence, quality, and customer satisfaction. This role is responsible for leading the day-to-day operations of the Returns and Quality warehouse team and ensuring returned products are processed safely, accurately, efficiently, and in accordance with established quality and business requirements. The Returns Supervisor will oversee the flow and disposition of returned products, maintain inventory accuracy, monitor department performance, and partner cross-functionally to identify and address the root causes of returns. This position plays an important role in turning customer returns into actionable information for the business by identifying trends, communicating quality concerns, and implementing improvements that reduce waste, improve processes, and enhance the overall customer experience. The ideal candidate is a hands-on leader who develops people, establishes clear expectations, and creates a culture of accountability, teamwork, and continuous improvement.

Requirements

High School Diploma or equivalent is required.
Two or more years of previous supervisory or team-lead experience are required.
Demonstrated leadership skills with the ability to motivate, coach, develop, and hold team members accountable.
Ability to communicate work priorities, provide employee support, and reinforce consistent process execution.
Strong interpersonal and conflict-resolution skills.
Ability to train and reinforce established Returns processes, work requirements, quality standards, and safety expectations.
Strong analytical and data-driven decision-making skills, with the ability to monitor KPIs and identify opportunities for improvement.
Ability to monitor workflow, identify operational issues, and escalate concerns through established channels.
Ability to identify process inefficiencies and support continuous improvement initiatives.
Ability to maintain accurate repair, serial number, inventory, and product traceability records.
Ability to locate and verify inventory and manage work order records using SCALE.
Strong verbal and written communication skills.
Strong organizational, time-management, prioritization, and problem-solving skills.
Ability to manage multiple priorities and adapt effectively in a fast-paced, dynamic work environment.
Ability to read and write in English and accurately follow written and verbal instructions.
Proficient in Microsoft Office applications, including Excel, Word, Outlook, and Teams.
Ability to perform basic data entry and use JD Edwards EnterpriseOne (JDE) and SCALE warehouse management systems, as applicable to the position.
Proficient mathematical skills, including the ability to accurately perform calculations using whole numbers, common fractions, and decimals.

Nice To Haves

Bachelor’s degree in Operations Management, Supply Chain Management, Industrial Engineering, Business Administration, Quality Management, or a related field is preferred.
Experience in warehouse, returns, inventory, logistics, manufacturing, or a related environment is preferred.
Experience with ERP/WMS or inventory-management systems is preferred.
Knowledge of Lean, 5S, root-cause analysis, and continuous improvement principles preferred.
Bilingual (Spanish/English) is a plus.

Responsibilities

Lead and develop Returns and Quality team members through coaching and feedback.
Schedule work and allocate resources to maintain productivity.
Foster teamwork, accountability, continuous improvement, and customer focus.
Communicate with leadership to ensure alignment.
Own Returns and Quality Control Key Performance Indicators (KPIs) and ensure team members meet or exceed goals.
Identify process inefficiencies and implement improvements that increase productivity, accuracy, quality, and customer satisfaction.
Effectively manage multiple projects, priorities, and deadlines while maintaining operational efficiency.
Monitor return quality and accuracy to ensure products meet company requirements.
Ensure returns are processed efficiently and accurately.
Identify recurring return issues and trends and communicate relevant information to Quality.
Use returns data and customer feedback to support corrective action and continuous improvement.
Oversee the receipt, inspection, processing, movement, and disposition of returned products.
Ensure products are properly transferred into and out of inventory and maintain accurate Returns inventory.
Work with cross-functional teams to ensure products are routed appropriately.
Apply Lean and 5S principles to improve organization and workflow.
Train team members on processes, systems, quality, safety, and standard work.
Maintain and update policies, procedures, work instructions, and training materials as needed.
Ensure team members understand and follow established procedures.
Identify training gaps and implement actions to improve team performance.
Support a safe, clean, organized work area and ensure daily operations follow company safety expectations.
Adhere to all company safety policies, procedures, and guidelines.
Ensure compliance with data security and confidential information.
Always wear the required Personal Protective Equipment (PPE) specific to the work area and outlined in any work instructions.
Participate in meetings related to safety topics and attend safety training sessions related to this role, department, and the company.
Report any safety concerns, incidents, or hazards immediately.
Follow and enforce established safety protocols and guidelines to prevent accidents and ensure a safe working environment for all employees.
Support Employee Safety Committee initiatives alongside the Safety and Sustainability Manager.
Complete all required role-specific and company-wide training by assigned deadlines to remain compliant and job-ready.
Ensure team members complete required role-specific and company-wide training on time, support time allocation for training, and follow up on any overdue training.