Quality Resident Liaison / Automotive Representative

TRIGO Global Quality Solutions•Casa Grande, AZ

5d•Onsite

About The Position

TRIGO Global Quality Solutions is seeking a Quality Resident Liaison/Representative. This job is key for the success of TRIGO's Quality Resident Engineering business, so the following objectives should be accomplished to the highest feasible standards to avoid the official claims from the customer mainly through preventive actions as well as corrective ones. The role involves ensuring customer satisfaction through technical support, quality issue resolution, and promoting the customer's reputation. A strong professional relationship with the customer at the plant level is essential, acting as the customer's representative qualified to deal with production issues and gain credibility through fulfilled commitments. The position requires maintaining an open communication line between the OEM and the contracted customer, suggesting improvements, and immediately analyzing problems at the OEM's facility to find solutions and avoid claims. It also involves informing affected production plants of corrective actions, providing continuous feedback on claim status, participating in customer meetings, seeking feedback on satisfaction, auditing customer product handling, staying updated on technical and business topics, reporting competitor activities, and reporting regularly to the TRIGO Resident liaison Manager and contracted partner's team. Participation in prototype builds, line trials, launch support, and engineering changes is also required. The role includes coordinating repair and/or sorting activities on-site, with any sorting or rework activity requiring written confirmation from the contracted client.

Requirements

Strong Mechanical Skills
Excellent Communication Skills, Both written and verbal
Strong in process and process controls
Identify and implements Standardized Work
Process and Product audits experience
Shipping and Receiving knowledge.
Strong personality able to give direction and lead teams.
Ability to deal with pressure and ambiguous situations.
Eager to take on new challenges and responsibilities.
Self-motivated/Self-Starter.
Strong integrity, used to act as company's rep.
Able to build a long-term win-win patterns with client.
Problem-solving ability.
Ability to be/work on call at any time.

Nice To Haves

Sequencing and of automotive parts (preferred)
Tier 1 experience (preferred)
Communication a plus with excellent problem solving and customer relationship skills

Responsibilities

Ensure customer satisfaction - technical support of the customer, customer support in quality issues and promotion of contracted customer's reputation.
Build a tight and solid professional relationship with customer at plant level.
Be identified as the contracted customer's representative, qualified to deal with customer production issues. Get customer credibility through fulfilled commitments.
Ensure an open and straight communication line between OEM and the contracted customer.
Suggest improvements to both OEM and contracted customer.
Immediately analyze problems at OEM's facility to find the proper solution (and avoid claim) and inform affected production plants to take appropriate corrective actions. Proactive channeling of information on existing claims to the Plant to perform the analysis and solve them.
Provide continuous feedback to the customer about the status and evolution of existing claims as soon as possible.
Participate in the customer meetings, as required.
Seek continuous feedback, formal and informal, of customer satisfaction degree about our product and service.
Audit regularly how the customer handles our products.
Keep him/herself trained and updated on technical and quality related specifics and business topics through regular meetings and visits to contracted partner's.
Be aware of and transmit to his/her TRIGO Resident liaison Manager any project or initiative taken by our competitors.
Report on a regular basis (defined by the supervisor) to the dedicated contracted partner's team or contact partner.
Participate on any prototype, pre-serial builds or line trials, launch support and engineering changes at Customer as needed.
Involvement in customer requirements concerning technical changes, technical support of the customer.
Representation of contracted partner and the interest of the customer
Coordinate repair and/or Sorting activities on site. Starting any sorting or rework activity must be executed only based on written confirmation by the contracted client.