Quality Resident Liaison / Automotive Representative

TRIGO Global Quality Solutions•Fremont, CA

2d•Onsite

About The Position

TRIGO Global Quality Solutions is seeking a Quality Resident Liaison/Representative in Fremont, CA for a full-time position. This role is key to the success of TRIGO's Quality Resident Engineering business. The primary objective is to achieve the highest feasible standards in preventing and correcting issues to avoid official claims from the customer. This involves providing technical support, resolving quality issues, and promoting the contracted customer's reputation. The representative will build strong professional relationships with the customer at the plant level, acting as the qualified representative to deal with production issues and gain customer credibility through fulfilled commitments. The role ensures open communication between the OEM and the contracted customer, suggests improvements, and immediately analyzes problems at the OEM's facility to find solutions and inform affected production plants of corrective actions. Continuous feedback on claim status and evolution is crucial, as is participation in customer meetings and regular audits of customer product handling. The representative must stay updated on technical and business specifics, monitor competitor activities, and report regularly to the TRIGO team. Involvement in prototype builds, line trials, launch support, and engineering changes is also required. The role involves coordinating repair and/or sorting activities on-site, with any sorting or rework requiring written confirmation from the client.

Requirements

Strong Mechanical Skills
Excellent Communication Skills, Both written and verbal
Strong in process and process controls
Identify and implements Standardized Work
Process and Product audits experience
Shipping and Receiving knowledge
Strong personality able to give direction and lead teams
Ability to deal with pressure and ambiguous situations
Eager to take on new challenges and responsibilities
Self-motivated/Self-Starter
Strong integrity, used to act as company's rep
Able to build a long-term win-win patterns with client
Excellent problem-solving ability
Customer relationship skills
Ability to be/work on call at any time

Nice To Haves

Sequencing of automotive parts
Tier 1 experience

Responsibilities

Ensure customer satisfaction through technical support, quality issue resolution, and promotion of the contracted customer's reputation.
Build a tight and solid professional relationship with the customer at the plant level.
Act as the contracted customer's representative, qualified to deal with customer production issues and gain credibility through fulfilled commitments.
Ensure an open and straight communication line between OEM and the contracted customer.
Suggest improvements to both OEM and contracted customer.
Immediately analyze problems at OEM's facility to find the proper solution and avoid claims, informing affected production plants for corrective actions.
Proactively channel information on existing claims to the Plant for analysis and resolution.
Provide continuous feedback to the customer about the status and evolution of existing claims.
Participate in customer meetings as required.
Seek continuous feedback on customer satisfaction with TRIGO's product and service.
Audit regularly how the customer handles TRIGO's products.
Stay trained and updated on technical, quality, and business specifics through regular meetings and visits to contracted partners.
Be aware of and transmit competitor projects or initiatives to the TRIGO Resident liaison Manager.
Report on a regular basis to the dedicated contracted partner's team or contact partner.
Participate in any prototype, pre-serial builds, line trials, launch support, and engineering changes at the Customer as needed.
Coordinate repair and/or Sorting activities on site.
Ensure any sorting or rework activity is executed only based on written confirmation by the contracted client.