Quality Policy Trainer

Equus•Davenport, IA

3d•$50,000 - $55,000

About The Position

The Quality Policy Trainer conducts quality reviews using statistical sampling, auditing, and observation of work in progress to assess compliance with policies, procedures, and contract requirements. The role reviews client eligibility and expenditure requests as applicable, monitors staff-submitted files, reports, and payment requests for compliance with local, state, and federal requirements, and identifies and monitors required data. The position documents staff performance, prepares monitoring documents and reports, communicates findings and improvement recommendations, and coordinates ongoing training with management and team leads. It also develops and administers employee training programs and materials, reviews operational processes for compliance, provides technical assistance for process and quality improvement, maintains training records and document-control systems, and supports staff competency and performance improvement.

Requirements

Bachelor's degree from an accredited college or university, or equivalent experience.
Two years of relevant work experience.
Working knowledge of WIOA and applicable local Workforce Service programs.
Familiarity with applicable federal, state, and local laws and regulations.
Strong data-entry skills.
Proficiency with Microsoft Office products and the ability to use software for correspondence, reports, statistical compilation, analysis, and database access.
Ability to communicate clearly and concisely through presentations, in-person interactions, and written and oral communications.
Ability to work in a fast-paced team environment and independently with minimal direction.
Excellent interpersonal skills and a customer-service orientation.
Valid driver's license and adequate vehicle insurance coverage.

Nice To Haves

Experience with state data systems.

Responsibilities

Conduct quality reviews using statistical sampling, auditing, and observation of work in progress.
Evaluate compliance with policies, procedures, and contract requirements.
Identify, review, and implement a plan for regular monitoring of required data.
Review client eligibility and expenditure requests as applicable.
Monitor staff-submitted files, reports, and payment requests for compliance with local, state, and federal requirements.
Document staff performance, including client enrollment and expenditure requests, and recommend coaching or training as needed.
Prepare monitoring documents and reports to support dissemination and performance improvement.
Communicate data findings and make recommendations to improve staff competency.
Coordinate continued training sessions with management and leads.
Develop and administer training programs for employees in various classroom formats.
Develop training materials, such as texts, handouts, class exercises, and assessment tools.
Review operational procedures and processes for compliance and provide technical assistance to center staff in process and quality improvement.
Maintain accurate training schedules, attendance records, and pre- and post-test evaluations.
Update and maintain document-control systems.