Quality Policy Trainer

Dynamic Workforce Solutions•Waterloo, IA

About The Position

The Quality Policy Trainer conducts quality reviews using statistical sampling, audits, and observation of work in progress to evaluate compliance with policies, procedures, and contract requirements. The role identifies and implements plans for regular monitoring of required data, reviews client eligibility and expenditure requests as applicable, and monitors staff-submitted files, reports, and payment requests for compliance with local, state, and federal requirements. The position documents staff performance, including client enrollment and expenditure requests, and recommends coaching or training as needed. It prepares monitoring documents and reports to support dissemination and performance improvement, communicates findings and recommendations to improve staff competency, and coordinates continued training with management and team leads. The role also develops and delivers employee training in various classroom formats, creates training materials and assessments, reviews operational procedures for compliance, and provides technical assistance to center staff on process and quality improvement. It maintains accurate training records and document control systems.

Requirements

Bachelor's degree from an accredited college or university, or equivalent experience.
Two years of relevant work experience.
Working knowledge of WIOA and applicable local Workforce Service programs.
Familiarity with applicable federal, state, and local laws and regulations.
Strong data-entry skills and proficiency with Microsoft Office products.
Ability to use software for correspondence, reports, statistical compilation and analysis, and database access.
Ability to communicate clearly and concisely through presentations, in-person interactions, and written and oral communications.
Ability to work in a fast-paced team environment and independently with minimal direction.
Excellent interpersonal skills and a customer-service orientation.
Valid driver's license and adequate vehicle insurance coverage.

Nice To Haves

Experience with state data systems.

Responsibilities

Conduct quality reviews through statistical sampling, auditing, and observation of work in progress.
Evaluate compliance with policies, procedures, and contract requirements.
Identify and implement plans for regular monitoring of required data.
Review client eligibility and expenditure requests as applicable.
Monitor staff-submitted files, reports, and payment requests for compliance with local, state, and federal requirements.
Document staff performance, including client enrollment and expenditure requests, and recommend coaching or training as needed.
Prepare monitoring documents and reports to support dissemination and performance improvement.
Communicate data findings and recommendations to improve staff competency.
Coordinate ongoing training sessions with management and team leads.
Develop and administer employee training programs in various classroom formats.
Prepare training materials, including texts, handouts, class exercises, and assessment tools.
Review operational procedures and processes for compliance and provide technical assistance to center staff in process and quality improvement.
Maintain training schedules, attendance records, pre- and post-test evaluations, and document control systems.