Quality Policy Trainer

Equus•Waterloo, IA

3d•$50,000 - $55,000

About The Position

The Quality Policy Trainer conducts quality reviews using statistical sampling, auditing, and observation of work in progress to evaluate compliance with policies, procedures, and contract requirements. The role identifies and implements plans for regular monitoring of required data, reviews client eligibility and expenditure requests as applicable, and monitors staff-submitted files, reports, and payment requests for compliance with local, state, and federal requirements. The position documents staff performance, prepares monitoring documents and reports, communicates findings and improvement recommendations, and coordinates ongoing training with management and team leads. It develops and administers employee training programs in classroom formats, creates or uses training materials and assessment tools, reviews operational processes, provides technical assistance to center staff, maintains training records, and updates document control systems. The position is located in Iowa. Compensation is $50,000–$55,000 yearly.

Requirements

Bachelor's degree from an accredited college or university, or equivalent experience.
Two years of relevant work experience.
Working knowledge of WIOA and applicable local Workforce Service programs.
Familiarity with applicable federal, state, and local laws and regulations.
Strong data-entry skills.
Proficiency in Microsoft Office and the ability to use software for correspondence, reports, statistical compilation and analysis, and database access.
Ability to communicate clearly and concisely through presentations, in-person interactions, and written and oral communications.
Ability to work in a fast-paced team environment and independently with minimal direction.
Excellent interpersonal skills and customer-service orientation.
Valid driver's license and adequate vehicle insurance coverage.

Nice To Haves

Experience with state data systems.

Responsibilities

Conduct quality reviews using statistical sampling, auditing, and observation of work in progress to evaluate compliance with policies, procedures, and contract requirements.
Identify and implement a plan for regular monitoring of required data.
Review client eligibility and expenditure requests as applicable.
Monitor staff-submitted files, reports, and payment requests for compliance with local, state, and federal requirements.
Document staff performance, including client enrollment and expenditure requests, and recommend coaching or training as needed.
Prepare monitoring documents and reports for dissemination and performance improvement efforts.
Communicate data findings and make recommendations to improve staff competency.
Coordinate ongoing training sessions with management and team leads.
Develop and administer employee training programs in various classroom formats.
Prepare or use training materials, including texts, handouts, class exercises, and assessment tools.
Review operational procedures and processes for compliance and provide technical assistance to center staff in process and quality improvement.
Maintain accurate training schedules, attendance records, and pre- and post-test evaluations.
Update and maintain document control systems.