DWFS - Quality Policy Trainer

Dynamic Workforce Solutions•Shawnee, OK

10d

About The Position

The Quality Policy Trainer conducts quality reviews using statistical sampling, auditing, and observation of work in progress to assess compliance with policies, procedures, and contract requirements. The role identifies and implements regular monitoring plans for required data; reviews client eligibility and expenditure requests as applicable; and monitors files, reports, and payment requests submitted by staff for compliance with local, state, and federal requirements. The position documents staff performance, including client enrollment and expenditure requests, and recommends coaching or training as needed. It prepares monitoring documents and reports to support dissemination of findings and performance improvement, communicates findings and recommendations to improve staff competency, and coordinates ongoing training with management and leads. The Quality Policy Trainer develops and administers employee training programs in various classroom formats, including materials such as texts, handouts, exercises, and assessment tools. The role reviews operational procedures and processes for compliance, provides technical assistance to center staff on process and quality improvement, maintains accurate training schedules, attendance records, and pre- and post-test evaluations, and updates document control systems. Other reasonable related duties may be assigned. Work schedules may be changed as required, including overtime.

Requirements

Bachelor's degree from an accredited college or university, or equivalent experience.
Two years of relevant work experience.
Working knowledge of WIOA, Welfare Transition, SNAP, ES/UI, Trade Adjustment Agreement (TAA), and applicable local Workforce Service programs.
Familiarity with applicable federal, state, and local laws and regulations.
Strong data-entry skills and proficiency in Microsoft Office products, with the ability to use software for correspondence, reports, statistical compilation, analysis, and database access.
Ability to communicate clearly and concisely through presentations, in-person interactions, and written and oral communications.
Ability to work in a fast-paced team environment and independently with minimal direction.
Excellent interpersonal skills and a customer-service orientation.
Valid driver's license and adequate vehicle insurance coverage.

Nice To Haves

Experience with state data systems.

Responsibilities

Conduct quality reviews using statistical sampling, auditing, and observation of work in progress.
Evaluate compliance with policies, procedures, and contract requirements.
Identify, review, and implement plans for regular monitoring of required data.
Review client eligibility and expenditure requests as applicable.
Monitor staff-submitted files, reports, and payment requests for compliance with local, state, and federal requirements.
Document staff performance, including client enrollment and expenditure requests, and recommend coaching or training as needed.
Prepare monitoring documents and reports to support dissemination of findings and performance improvement.
Communicate data findings effectively and make recommendations to improve staff competency.
Coordinate continued training sessions with management and leads.
Develop and administer employee training programs in various classroom formats, including preparation of training materials and assessments.
Review operational procedures and processes for compliance and provide center staff with technical assistance in process and quality improvement.
Maintain training schedules, attendance records, and pre- and post-test evaluations.
Update and maintain document control systems.
Perform other reasonable related duties as assigned.