DWFS - Quality Policy Trainer

Equus•Shawnee, OK

11d•$52,000 - $55,000

About The Position

The Quality Performance Trainer conducts quality reviews using statistical sampling, auditing, and observation of work in progress to evaluate compliance with policies, procedures, and contract requirements. The role identifies and implements plans for regular monitoring of required data and reviews client eligibility and expenditure requests where applicable. It monitors staff-submitted files, reports, and payment requests for compliance with local, state, and federal requirements. The position documents staff performance, including client enrollment and expenditure requests, and identifies recommended coaching or training. It prepares monitoring documents and reports to support dissemination and performance improvement, communicates findings with constructive recommendations, and coordinates ongoing training with management and team leads. The trainer develops and administers employee training programs in classroom formats, prepares materials and assessments, reviews operational processes for compliance, and provides technical assistance to center staff on process and quality improvement. The role also maintains training schedules, attendance records, pre- and post-test evaluations, and document control systems. Other reasonable related duties may be assigned. Work schedules may change as business needs require, including overtime.

Requirements

Bachelor's degree from an accredited college or university, or equivalent experience.
Two years of relevant work experience.
Working knowledge of WIOA, Welfare Transition, SNAP, ES/UI, Trade Adjustment Agreement (TAA), and applicable local Workforce Service programs.
Familiarity with applicable federal, state, and local laws and regulations.
Strong data-entry skills and proficiency with Microsoft Office products and software for correspondence, reports, statistical compilation, analysis, and database access.
Ability to communicate clearly and concisely through presentations, in-person interactions, and written and oral communications.
Ability to work in a fast-paced team environment and independently with minimal direction.
Excellent interpersonal skills and customer-service orientation.
Valid driver's license and adequate vehicle insurance coverage.

Nice To Haves

Experience with state data systems.

Responsibilities

Conduct quality reviews through statistical sampling, auditing, and observation of work in progress.
Identify and implement plans for regular monitoring of required data.
Review client eligibility and expenditure requests as applicable.
Monitor files, reports, and payment requests submitted by staff for compliance with local, state, and federal requirements.
Document staff performance, including client enrollment and expenditure requests, and identify recommended coaching or training.
Prepare monitoring documents and reports to support dissemination and performance improvement.
Communicate data findings and make recommendations to improve staff competency.
Coordinate ongoing training sessions with management and leads.
Develop and administer employee training programs in classroom formats, including preparing texts, handouts, class exercises, and assessment tools.
Review operational procedures and processes for compliance and provide technical assistance to center staff in process and quality improvement.
Maintain training schedules, attendance records, and pre- and post-test evaluations.
Update and maintain document control systems.
Perform other reasonable related duties as assigned; work schedules may change as business requirements dictate, including overtime.