Quality & Operational Excellence Lead

Modern Technology Solutions Inc•Dayton, OH

14h•Hybrid

About The Position

MTSI is seeking an experienced quality management expert to lead enterprise-wide process excellence initiatives that strengthen operational performance, advance organizational maturity, and support scalable growth. The role will help prepare the organization for CMMI benchmarking while building sustainable management systems that improve employee and customer outcomes. As part of the Operational Excellence Team, this role partners with Infrastructure Departments and Operations to evolve management systems used to deliver services to customers and employees. The role facilitates stakeholder and leadership engagements to define goals, objectives, requirements, and outcomes; gathers and analyzes information through interviews, surveys, workshops, and focus groups; and delivers recommendations. The Senior Manager serves as a subject-matter expert and strategic leader responsible for developing, optimizing, and governing end-to-end business processes. The role drives complex improvement initiatives, leads cross-functional teams, and ensures processes are scalable, compliant, and aligned with organizational goals and frameworks such as ISO 9001 and CMMI. The position influences enterprise-wide processes, partners with senior leadership, and helps define the organization’s future operating model.

Requirements

10+ years of experience in process engineering, quality management, or operational excellence roles.
Proven experience utilizing ISO 9001 and CMMI as platforms for improvement.
Proven experience leading cross-functional improvement initiatives with measurable business impact.
Demonstrated ability to influence senior stakeholders and drive organizational change.
Proficiency with process mapping and analysis tools, including Visio and PowerBI.
Excellent communication, leadership, and facilitation skills.
Experience establishing process governance programs.
Ability to manage competing priorities in complex environments.
Continuous improvement mindset focused on long-term sustainability.
U.S. citizenship and eligibility to obtain a Department of War security clearance are required.
Candidates should be within commuting distance of a major MTSI office in Alexandria, Virginia; Dayton, Ohio; or Huntsville, Alabama.

Nice To Haves

Bachelor’s degree in Engineering, Business, Information Systems, or a related discipline.
ISO 9001 Lead Auditor certification.
Certified Manager of Quality / Organizational Excellence or Quality Engineer certification.
Certified CMMI Associate or CMMI Appraisal Team Member certification.
Active Secret or Top Secret security clearance.

Responsibilities

Lead large-scale, cross-functional process development and improvement initiatives to improve quality, efficiency, and performance.
Act as an internal auditor to verify process effectiveness and identify improvement opportunities.
Serve as the technical expert for process design and implementation using improvement frameworks such as CMMI, and influence change management efforts.
Partner with IT Operations leadership to translate business strategy into actionable process roadmaps and prepare the organization for CMMI benchmarking activities.
Mentor and coach coworkers on quality management principles and CMMI practices to drive adoption across departments.
Support development and implementation of a central SharePoint repository for organizational resources, guidance, and knowledge.
Identify performance metrics that demonstrate process effectiveness and inform improvement opportunities.
Lead root cause investigations for high-impact issues and implement sustainable corrective actions.
Reduce operational inefficiencies and enhance customer and employee satisfaction through streamlined processes.
Facilitate stakeholder and leadership engagements to define goals, objectives, requirements, and outcomes.
Conduct interviews, surveys, workshops, and focus groups to gather information, analyze data, and deliver recommendations.