Operational Excellence Lead

Western & Southern Financial Group • Cincinnati, OH

12h • Onsite

About The Position

The Operational Excellence Lead oversees and manages implementation and continued maturity of the W&S Operational Excellence (OpEx) system. The system identifies and maximizes customer value while engaging associates in regular, sustainable process improvement. The role works with business leaders, managers, and associates to develop and execute standard operating practices that support financial and operational goals. It deploys a consistent, systematic methodology for process excellence to accelerate performance and create stakeholder value.

Requirements

• Bachelor’s degree.
• Typically five to seven years of business experience in the service industry.
• Typically two to three years of experience using continuous improvement tools such as Lean or Six Sigma to improve process efficiency and deliver customer value.
• Demonstrated ability to influence leaders and associates, gain trust, present ideas compellingly to secure commitment, and find common ground and acceptable alternatives for multiple stakeholders.
• Outstanding communication skills, including listening, presenting, speaking, and writing, with the ability to adapt content and style for diverse stakeholders.
• Strong critical-thinking skills, including the ability to conceptualize, analyze, synthesize, and evaluate information to draw accurate conclusions and make sound decisions.
• Organizational courage to hold peers and others accountable for results.
• Strong customer focus and work ethic.
• Leadership skills, including providing direction and influencing and guiding team members toward a recommended course of action.
• History of executing with urgency, proficiency, and passion.
• Working knowledge of Microsoft Office products.

Responsibilities

• Facilitate development and application of OpEx tools, processes, and systems to build associates’ competency, including providing training and leading Kaizen improvement events.
• Build trust and credibility with associates at all levels by demonstrating and coaching W&S Principles and OpEx practices.
• Coach leaders, managers, and associates on the purpose and use of OpEx systems, processes, and tools to develop a culture of operational excellence.
• Guide OpEx maturity through hands-on development and sustainment of tools, processes, and systems.
• Identify and leverage business and enterprise best practices to support ongoing OpEx development; document lessons learned and incorporate them into the local business as appropriate.
• Manage OpEx improvement tools, including the Assessment Gap Plan and CI Roadmap, to drive business performance.
• Perform reporting and development activities as required by the PROSPER team.
• Perform other duties as assigned.
• Comply with all policies and standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level