Quality Manager
About The Position
The Quality Manager serves as the site leader for quality, product safety, and regulatory compliance in a fast-paced manufacturing environment. The role is responsible for effective site-level execution of the established Enterprise Quality Management System (EQMS), identifying improvement opportunities, and supporting program changes as business or regulatory needs evolve. The manager partners with operations and the head office quality team to uphold quality standards, resolve issues, develop employees, and protect product safety and quality. The role interacts with production staff to provide coaching and training on quality standards, the Product Safety Plan/Hazard Analysis, and other regulatory initiatives. It leads continuous improvement projects and root-cause analysis and corrective actions. The manager develops working knowledge of pre-mix quality control and plant manufacturing processes, monitors and reports trends, and leads assigned projects in critical process monitoring and capability. The position impacts daily quality, product safety, and regulatory compliance and manages a team of 3–5 members.
Requirements
- Bachelor's degree or an equivalent combination of education and relevant leadership experience.
- 4–6 years of progressive experience in manufacturing, operations, quality, or a related environment, including leadership responsibilities.
- Proven ability to drive accountability, manage competing priorities, and lead effectively in a fast-paced, high-expectation environment.
- Experience coaching, developing, and influencing employees across multiple functions.
- Strong problem-solving, communication, and decision-making skills.
- Integrity in products, processes, and relationships.
- Strong communication, interpersonal, training, and coaching skills, including effective written and oral communication.
- Analytical problem-solving and root-cause analysis skills.
- Ability to be tactical, insightful, and strategic.
- Ability to handle customer complaints.
- Initiative, ownership, and ability to independently identify issues and drive timely resolution.
- Professional courage and sound judgment to address difficult situations, constructively challenge decisions, and uphold quality and product safety standards.
- Ability to influence operational leadership, navigate competing priorities, and maintain productive working relationships while ensuring accountability.
Responsibilities
- Ensure implementation, training, assessment, and compliance of product safety and quality systems.
- Conduct root-cause and corrective/preventive action analysis for customer complaints and internal issues related to manufacturing errors.
- Create, update, and implement standard operating procedures (SOPs).
- Proactively manage and resolve product safety and regulatory issues in collaboration with the head office quality team.
- Provide targeted follow-up on claims and complaints.
- Build a culture of quality, accountability, and continuous improvement through employee engagement, coaching, and cross-functional collaboration.
- Develop working knowledge of pre-mix quality control systems, processes, and procedures related to plant manufacturing.
- Act as the product safety and quality champion; monitor and report trends to the Director and/or Senior Quality Assurance Manager.
- Lead assigned projects in critical process monitoring and capability, working with operations, QA/QC, and plants to establish product and process measurements and preventative controls at the source.
- Manage a team of 3–5 members.
- Coach, train, develop, and influence employees across functions on quality standards, the Product Safety Plan/Hazard Analysis, and regulatory initiatives.
Benefits
- A broad portfolio of benefits for employees and their families.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
