Quality Manager

Dover Corporation•Bethlehem, PA

18h•Onsite

About The Position

The QA Manager is responsible for leading and managing a team of four or more QA professionals to ensure the delivery of high-quality software and embedded systems products, which run on Windows, Linux and real-time operating systems. This role combines leadership, test strategy, hands-on quality oversight, and cross-functional collaboration to drive continuous improvement across the development lifecycle. Maintain, manage software revisions and build installers for product releases. This role requires a strong ability to quickly determine the best test approach for an assigned project, the ability to work efficiently, independently, and to be able to handle multiple projects concurrently. The manager must have a working knowledge of the Software Testing Life Cycle and will be involved in all phases of verification testing (test plan, cases development and execution, reviewing requirements) and the validation process. The QA manager is also responsible for escalated field support, verifying the field reported problems in the test lab. In addition, prepare release notes and deliver product information to the technical writing staff to facilitate the creation of documentation.

Requirements

Bachelors’ degree and 5 years related experience/training or equivalent combination of education and training
5+ years direct experience functioning in a quality assurance management role
Strong troubleshooting skills driven by a logical methodical approach
Highly organized with strong record keeping/documenting skills
Skill set should include the various Windows platforms, IIS, Web services, Microsoft SQL Server Visual Studio / .NET Framework, networking concepts, knowledge of Web Services, Client / Server Applications
Prepare test plans and test cases for software applications as per requirements.
Experience in testing Web based applications.
Experience in automation test automation frameworks such as Selenium and CI/CD pipelines
Experience using API testing tool to validate web APIs
Knowledge of Software Development Life Cycle (SDLC)
Strong comprehension of all concepts and applications of quality assurance testing
The ability to perform all of the regular functions commonly required in quality assurance testing
Knowledge of general troubleshooting techniques on Windows PC, Single Board Computer and Embedded boards are a major plus.
Knowledge of electronic hardware, electrical circuits, and AC/DC components
Excellent working knowledge of Microsoft office
Experience in SaaS, cloud-based, or embedded systems environments
Working knowledge of DevOps or other bug reporting systems a plus
Experience with automated test tools is a plus
Having worked in a fast-paced changing environment is a major plus
Good organizational and verbal communication skills

Nice To Haves

People leadership and coaching
Strong analytical and problem-solving skills.
Excellent communication and leadership abilities.
Deep understanding of quality methodologies and tools.
Risk assessment and decision making
Attention to detail and organizational skills.
Take ownership of projects
Positive, proactive attitude
Ability to stay focused on tasks and meet deadlines

Responsibilities

Lead, mentor, and manage a team of QA engineers/technicians, including goal setting, performance reviews, and career development
Allocate resources and balance workloads to meet project timelines
Foster a culture of quality, accountability, and continuous improvement
Own the quality handoff between Engineering and Support, ensuring known issues, test coverage, risks, and workarounds are clearly communicated prior to release.
Act as a safeguard that validates not only technical requirements but also product expectations and intent as well as covering customer use cases prior to release.
Actively identify and communicate unforeseen gaps, risks, and usability or workflow issues uncovered during testing, providing actionable feedback to Product and Engineering to improve product quality and outcomes.
Ability to follow instructions accurately to conduct tests that ensure the application/system performs properly according to design/end-user specifications and requirements on all projects.
Handles multiple projects simultaneously, learns new applications quickly, and tests on a variety of platforms.
Develops test plans, scenarios, and cases used in testing based on business requirements, technical specifications and/or product knowledge to ensure they function properly.
Design and develop automation test scripts using Selenium Web Driver.
Documents test results, release notes and troubleshooting guide needed for field support.
Oversee manual and automated testing efforts
Identify opportunities to expand test automation and improve efficiency
Review and approve test cases, scripts, and defect reports
Documents detailed steps involved in reproducing a problem which will be helpful for development.
Partner closely with Engineering, Product Management, Support and DevOps teams
Participate in sprint planning, backlog grooming, and release readiness reviews
Act as the quality advocate throughout the SDLC
Clearly communicates testing and project status.
Establish track quality metrics (defect trends, test coverage, release readiness)
Drive continuous improvement initiatives to reduce defects and cycle time
Prepare and present quality reports to leadership
Training and providing help for support on new products and features.
Work with support department in troubleshooting field issues that may arise.
Complies with/enforces standards and regularly participates in process improvement activities.
Has the ability to work in a team environment with excellent written and verbal communication skills.
Use company provided AI features to generate test plans, cases and improve productivity

Benefits

a 401(k) savings plan with employer contributions
medical, dental and vision insurance
wellness programs
health savings account
health care and dependent care flexible spending accounts
company paid short-term disability and long-term disability
company paid employee basic life and AD&D insurance
supplemental employee and dependent life insurance
optional accident, hospital indemnity and critical illness insurance
adoption, surrogacy, and fertility benefits and assistance
commuter benefits
parental, military, jury duty, and bereavement leaves of absence
paid time off
business travel services
employee discounts
an employee assistance program that includes company paid counseling sessions and legal services