Quality Manager
About The Position
Under appropriate supervision with latitude for independent judgment, the Quality Manager reports to the Director of Quality and is responsible for developing and implementing quality improvement activities and policies, fulfilling documentation and reporting requirements for the Quality Management program, developing educational/training materials, providing operational support, developing and maintaining a system for outcomes measurement, determining if the operation is achieving its goals, developing performance improvement targets for quality, service, and efficiency, implementing quality systems to ensure services conform to regulatory requirements, performing statistical analysis and data analysis, assisting with quality control audits, controlling quality documents (work instructions, referentials, forms, etc.), directing document management, developing WSI work instructions, maintaining all training records, performing Quality audits, developing and implementing continual improvements, root cause investigation, developing Correct and Preventive Actions, managing quality KOIs, recognizing improvement, monitoring the BLR process to ensure client specification, conducting quality meetings with employees, monitoring, measuring, reporting and controlling quality results, interfacing with the client when required, interfacing with the client internal auditors, monitoring KOI, dock error, STATS and VAS reports, responding to monthly red KOIs, investigating, monitoring, documenting and reporting on quality and service issues, and performing other duties assigned by the Site Manager.
Requirements
- Computer skills must include excel, word and email
- Communication skills with customers required
- Forklift certified or able to obtain certification
- Must be able to lift 55 lbs.
Responsibilities
- Develop and implement quality improvement activities and policies
- Fulfill documentation and reporting requirements for the Quality Management program
- Develop educational/training materials
- Provide operational support
- Develop and maintain a system for outcomes measurement
- Determine if operation is achieving its goals
- Develop performance improvement targets for quality, service, and efficiency
- Implement quality systems to ensure that services conform to regulatory requirement
- Perform statistical analysis and data analysis
- Assist with quality control audits
- Control quality documents (work instructions, referentials, forms, etc.)
- Direct document management
- Develops WSI work instructions
- Maintains all training records
- Performs Quality audits
- Develops and implements continual improvements
- Root cause investigation
- Develop Correct and Preventive Actions
- Manage quality KOIs
- Recognize improvement
- Monitor BLR process to ensure client specification
- Conducts quality meeting with employees
- Monitors, measures, reports and controls quality results
- Interface with the client when required
- Interface with the client internal auditors
- Monitor KOI, dock error, STATS and VAS reports
- Respond to monthly red KOIs
- Other duties assigned by the Site Manager
- Investigate, monitor, document and report on quality and service issues
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
