Quality Management Specialist 2 - Full Time

University of Miami•Miami, FL

31d•Onsite

About The Position

The Quality Management Specialist 2 is responsible for maintaining and improving the quality management plan and related policies and procedures. This role involves collaborating with various departments, educating staff, and ensuring compliance with regulatory standards. The specialist will also manage patient care data, analyze findings, and implement interventions to enhance quality outcomes and patient satisfaction. This position plays a key role in developing and evaluating metrics, leading quality improvement initiatives, and ensuring the effectiveness of healthcare systems.

Requirements

Bachelor’s degree in relevant field required
Valid State of Florida LPN license required
Minimum 3 years of relevant experience required
Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
Teamwork: Ability to work collaboratively with others and contribute to a team environment.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Nice To Haves

Refer to department description for applicable certification requirements

Responsibilities

Maintains a written Quality Management Plan, along with related policies and procedures, consistent with the mission and vision of the organization and in compliance with TJC and other regulatory agency standards.
Conducts reviews of the effectiveness of the Quality Management Plan and related Policies and Procedures, and reviews and revises the Plan, its Program Goals and Objectives, and all related Policies and Procedures as necessary.
Participates in the development of, and continuously monitors, an internal reporting structure for quality management and related activities under the direction of senior management. Ensures the timely reporting of quality data to appropriate individuals through a systematic and defined multidisciplinary process.
Assists committees and departments with PI planning, organization, design of monitoring systems, implementation of study topics and follow-up activity, as necessary. Coordinates timely reporting through the defined, formal reporting structure.
Educates faculty, administration and staff in the identification of opportunities for improvement and methods of collecting, analyzing, and reporting of findings and improvement strategies.
Collaborates with Risk Management, Regulatory Compliance, Healthcare Quality, and Environment of Care Safety Officer in the identification of opportunities for improvement in the areas of clinical quality and patient safety.
Manages the timely submission of patient care data for patient satisfaction and TJC. Analyzes findings and implements appropriate interventions to demonstrate improvements in quality outcomes and patient satisfaction.
Ensures accuracy and validation of unit’s work product and submissions and provide effective coaching and training to collaborators in order to successfully meet established standards of excellence and metrics.
Participates in the creation and ensures the effectiveness of efficient systems, primarily those having a direct impact on the health care system enterprise and patient care.
Ensures regulatory agencies are contacted to proactively verify and clarify expectations.
Works closely with senior management in the development, attainment, and evaluation of metrics /outcomes, and make recommendations.
Collaborates with a broad range of clinicians and professionals on quality improvement initiatives and quality of service provided and take responsibility to lead the implementation of quality improvement initiatives for the assigned service line/group.
Assist in training and coaching of new staff.
Prepare comprehensive documentation to support all related activities.
Adheres to University and unit-level policies and procedures and safeguards University assets.