Performance Improvement Specialist |Quality Management| Day| Full Time

UF Health • St. Augustine, FL

9h • Onsite

About The Position

The Performance improvement specialist reports to the Director of Quality Management and assists in the development of performance improvement processes and programs for UF Health Jacksonville. This position utilizes a systematic approach to analyzing organizational performance thereby helping to continuously improve processes and outcomes at UF Health Jacksonville.

Requirements

• Bachelor's degree. Specific coursework: Industrial Engineering, Industrial Management, Business Management, Health Care Administration, or other healthcare related program of study.
• Demonstrates ability to navigate a complex organization to effect change through informal authority to make important decisions and elicit support from key stakeholders.
• Demonstrates strong leadership skills, especially in leading and motivating multidisciplinary cross-functional teams effectively, both in terms of leading change and in achieving results.
• Ability to structure, format, and lead small and large group working sessions, including handling complex and difficult discussions while allowing for multidisciplinary input. Ability to respond in the moment to team dynamics.
• Meeting management skills, including: Preparation and distribution of agendas, preparation of meeting materials, tracking and follow-up of action items within established timeframes, and coordination of meeting logistics (meeting rooms, dial-in, etc.).
• Clear and effective communication with the team(s). This includes considering the use of different forms of communication suited to different team members (phone calls, texts, weekly summary emails, etc.).
• Ability to promote and use a variety of Project Management Tools (matching the tools to the project) and methods, including use of a project management technology platform and status reports to track teams, identify risks and barriers to success, and report progress to Program and Executive Leadership.
• Expert user of MS Project, Teams, Excel, Word, PowerPoint, and Outlook along with strong analytical and presentation skills.
• Expert ability to communicate performance improvement priorities and results using narrative and visual tools (i.e. graphs, dashboards, scorecards) appropriate to the audience.
• Certified Professional in Healthcare Quality (CPHQ) required within three (3) years of date of hire/transfer
• At time of hire, must have a valid state issued driver's license (Florida or Georgia preferred) from the state in which you currently reside with a clean record or traffic violations not exceeding maximum points as provided in hospital policy.
• If driver's license at the time of hire is not a Florida or Georgia Driver's License, for continued employment must obtain a Valid Florida or Georgia Driver's License within 90 days of date of hire/transfer and must maintain the driver's license with a clean record or traffic violations not exceeding maximum points as provided in hospital policy.
• At least 6 months experience with quality/performance improvement

Nice To Haves

• Clinical disciplines (i.e. Nursing, Pharmacy, Physical Therapy, etc.)
• Lean/Six Sigma Certification preferred
• Project Management Professional (PMP)
• Certified Manager in Quality & Organizational Excellence (ASQ-CMQOE)
• Experience in healthcare setting with a background in clinical quality & safety, experience with Lean Six Sigma Improvement methodologies, Operational knowledge of several healthcare areas including nursing, operations and overhead departments

Responsibilities

• Lead strategic performance improvement initiatives that may span multiple services and/or departments.
• Assists in the development of training curricula and materials for Lean Six Sigma training programs offered by UF Health Jacksonville and delivers training and presentations on Lean Six Sigma methodology and related techniques to a variety of audiences from all levels and functional areas of the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level