Performance Improvement Coordinator - Quality Management - Hopewell - Full-Time - DAYS

Capital Health•Hopewell, NJ

4d•Onsite

About The Position

Capital Health is seeking a Performance Improvement Coordinator to join their Quality Management team. This full-time, day shift position is responsible for leading, facilitating, and supporting performance improvement (PI) and patient safety initiatives and activities for assigned areas to promote clinical excellence and patient safety. The role involves analyzing and trending data, preparing reports with statistical analysis, interpretation, monitoring, and benchmarking of clinical data. The coordinator will design and maintain database systems for program metrics, develop dashboards and reports, utilize PI methodologies and tools, investigate quality of care concerns, and attend training sessions to maintain knowledge of PI techniques.

Requirements

Bachelor's degree.
Three years of related healthcare experience required.
Knowledge and Skills: Possesses knowledge of PI tool, analytics and data management.
Excellent coaching, organizational, interpersonal, verbal and written communication skills.
Computer and analytical skills.
Special Training: Intermediate to advanced computer skills.
Mental, Behavioral and Emotional Abilities: Conflict resolution, Ability to effectively manage multiple projects simultaneously and ability to respond quickly in a fast paced environment.

Nice To Haves

Master’s degree preferred.
Related certification and New Jersey license Registered Nurse license preferred.
Five years experience in a healthcare environment preferred.
Experience with data analysis and management of clinical databases preferred.

Responsibilities

Leads, facilitates and supports performance improvement (PI) and patient safety initiatives and activities for assigned area to promote clinical excellence and patient safety.
Performs analysis and trending of data through review of reported events, case screening, and data abstraction.
Prepares and designs meaningful reports that include statistical analysis, interpretation, monitoring and benchmarking of clinical data.
Understands data definition, abstraction and benchmarking requirements to facilitate meaningful data collection, interpretation and presentation.
Design and maintain database system for compilation and reporting of program metrics with incorporation of benchmarks and comparative data.
Develops meaningful dashboards and reports for departments, divisions, committees and staff.
Utilizes PI methodology and PI tools such as flow mapping, fish bones, root cause analyses to facilitate and drive process improvement.
Develops and monitors action plans.
Investigates quality of care concerns form providers, payers and patients/ families.
Participates in other initiatives and programs and performs other duties as assigned by Director of department.
Attends in-service training sessions and seminars to maintain and improve knowledge of performance improvement techniques.