Performance Improvement Specialist| Quality Management| Day| Full Time

UF Health • St. Augustine, FL

21h

About The Position

This position reports to the Director of Quality Management and assists in the development of performance improvement processes and programs for UF Health Jacksonville. This position utilizes a systematic approach to analyzing organizational performance thereby helping to continuously improve processes and outcomes at UF Health Jacksonville. The performance improvement specialist leads strategic performance improvement initiatives that may span multiple services and/or departments. This position also assists in the development of training curricula and materials for Lean Six Sigma training programs offered by UF Health Jacksonville and delivers training and presentations on Lean Six Sigma methodology and related techniques to a variety of audiences from all levels and functional areas of the organization.

Requirements

• Bachelor's degree in Industrial Engineering, Industrial Management, Business Management, Health Care Administration, or other healthcare related program of study.
• Ability to navigate a complex organization to effect change through informal authority.
• Strong leadership skills, especially in leading and motivating multidisciplinary cross-functional teams.
• Ability to structure, format, and lead small and large group working sessions.
• Meeting management skills, including preparation and distribution of agendas, preparation of meeting materials, tracking and follow-up of action items, and coordination of meeting logistics.
• Clear and effective communication skills.
• Ability to promote and use a variety of Project Management Tools and methods.
• Expert user of MS Project, Teams, Excel, Word, PowerPoint, and Outlook.
• Strong analytical and presentation skills.
• Expert ability to communicate performance improvement priorities and results using narrative and visual tools.
• At least 6 months of experience with quality/performance improvement.
• Certified Professional in Healthcare Quality (CPHQ) required within three (3) years of date of hire/transfer.
• Valid state-issued driver's license (Florida or Georgia preferred) with a clean record.

Nice To Haves

• Clinical disciplines (i.e. Nursing, Pharmacy, Physical Therapy, etc.) as preferred education.
• Lean/Six Sigma Certification preferred.
• Project Management Professional (PMP) preferred.
• Certified Manager in Quality & Organizational Excellence (ASQ-CMQOE) preferred.
• Experience in healthcare setting with a background in clinical quality & safety.
• Experience with Lean Six Sigma Improvement methodologies.
• Operational knowledge of several healthcare areas including nursing, operations and overhead departments.

Responsibilities

• Develops performance improvement processes and programs.
• Utilizes a systematic approach to analyzing organizational performance.
• Leads strategic performance improvement initiatives.
• Assists in the development of training curricula and materials for Lean Six Sigma training programs.
• Delivers training and presentations on Lean Six Sigma methodology and related techniques.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level