Quality Lead

Greenworks•Morganton, NC

4d•Onsite

About The Position

The Quality Lead is responsible for overseeing daily quality operations while leading and developing a high-performing team within a fast-paced operational environment. This role serves as a hands-on leader, spending the majority of time on the production floor supporting employees, driving quality performance, ensuring compliance with safety standards, and coordinating cross-functional activities to improve product quality and operational efficiency.

Requirements

Minimum 1 year of leadership experience in an operations or warehouse environment.
Strong technical aptitude and analytical problem-solving ability.
Ability to collect data, analyze trends, and draw valid conclusions.
Proven ability to lead teams while fostering teamwork and accountability.
Strong verbal, written, and interpersonal communication skills.
Highly organized with strong attention to detail.
Self-motivated with the ability to work independently with minimal supervision.
Comfortable working in a fast-paced, high-volume environment.
Experience working in cross-functional teams.
Computer proficiency in: Microsoft Excel, Word, Outlook, PowerPoint.
Knowledge of PIT operations and safety standards.
High school diploma or GED required.
Must be currently authorized to work in the United States on a full-time basis and must not require sponsorship to continue to work legally in the United States.

Nice To Haves

Experience in reconditioning or rework operations preferred.

Responsibilities

Lead, coach, and develop the quality team to achieve operational and quality objectives.
Spend approximately 90% of time on the production floor engaging with team members.
Build strong working relationships across departments and service providers.
Oversee daily tasks based on individual team member skills and workload priorities.
Promote a collaborative, safety-focused, and continuous improvement culture.
Perform and oversee quality audits ensuring accuracy and completeness.
Identify, document, and report quality complaints and non-conformances.
Assist with quality rework activities and improvement projects.
Monitor productivity and quality performance metrics.
Provide feedback to Supervisor/Manager of daily activities.
Support root cause analysis and corrective action activities.
Ensure work is completed according to company safety policies and governing regulations.
Maintain compliance related to: Hazardous material handling, Lift truck and PIT safety, Operational security standards.
Operate and train employees on Powered Industrial Trucks (PIT) including: Forklifts, Pallet jacks, Other material handling equipment.
Support operational needs as required.
Travel occasionally (<10%) to support quality rework initiatives at other locations.