Quality Lead

Change Grow Live

23h • Hybrid

About The Position

Change Grow Live North Northamptonshire has an exciting new post and is looking for a Quality Lead to join their team. They are committed to improving the services they provide and are looking for someone with the same ambition. The post holder will be integral to ensuring a high-quality service is delivered across all sites in North Northamptonshire. As part of the service management team, the role will involve a quality improvement and development function, including creating and undertaking regular and cyclical audits of all aspects of service delivery, collating areas of best practice, implementing quality improvement plans, and evaluating impact. This will involve assisting in observed practice, staff coaching, and designing and delivering training and workshop sessions. The post holder will be instrumental in embedding the CGL learning culture within the service by sharing learning from all incidents and, inclusively with the staff team, implementing actions to reduce the likelihood of reoccurrence. To fulfill these aims, the post holder will keep up-to-date with quality improvement progress across the sector, emerging evidence-based practice, and new legislation including regulation. Covering three hubs in North Northamptonshire, this role will move between sites as needed to support teams and guide service development. The role will also support the service with safeguarding and attendance at meetings, and providing information to the Care Quality Commission, the local coroner's office, and local safeguarding boards.

Requirements

• Experience in Social Care and the Drug & Alcohol sector, with strong knowledge of the recovery ethos.
• Background in project development, change management, and use of quality management systems.
• Skilled in root cause analysis for serious incident investigations.
• Proficient in audits and service reviews to drive evaluation and improvement.
• Experience working within regulated services, including knowledge of CQC regulations and Key Lines of Enquiry.
• Confident delivering training to diverse groups using coaching and interactive methods.
• Strong understanding of safeguarding procedures for children and vulnerable adults.
• Proven ability to analyse and cross-reference data sources to inform conclusions and improvement priorities.
• Experience in influencing stakeholders at all levels through clear, persuasive communication.
• Able to evaluate the impact of change, lead teams through improvement processes, and promote CGL’s values through action.
• Excellent communication skills, both written and verbal, across a range of stakeholders including service users, staff, and partners.
• Able to work independently and under pressure, with well-developed organisational and time management abilities.
• Demonstrates empathy, professionalism, and non-judgement in all interactions.
• Committed to positive outcomes for service users and to equality, diversity, and inclusion.
• Maintains professional boundaries and works effectively with external agencies.
• Must already have the right to work in the UK at the time of application.
• Applicants with time-limited visas cannot be supported for new visa applications or extensions.

Responsibilities

• Improve quality which will include creating and undertaking regular, cyclical audits of all aspects of service delivery and governance.
• Identify areas of good practice and areas that need improving and formulate robust plans.
• Implement these plans with all relevant staff, including leaders and front-line staff and will set up evaluation mechanisms to understand ‘what works’; impact of action plans in improving practice.
• Work with the team to ensure effective observed practice, coaching, and designing and delivering training and workshop sessions.
• Working with the senior leadership team to co-ordinate integrated quality audits across all areas of service delivery in line with the organisational audit cycle.
• Support the Designated Safeguarding Lead to ensure that the effective identification, assessment and management of risk and compliance with relevant legislation and policy and procedures are upheld.
• Ensure effective investigations of all incidents and ensure learning is disseminated appropriately throughout the service.
• Collate lessons learned quarterly to collate themes and patterns to feed into the whole service quality improvement plan and contract monitoring reporting.
• Produce reports in a timely manner in order that the service improves outcomes for service users.

Benefits

• Wellness Hour
• Wellness Hub access
• Employee Assistance Programme
• Extensive training
• Funded learning
• Pathways into senior or specialist roles
• Contributory pension scheme
• Wellbeing resources
• 25 days of annual leave plus bank holidays (pro rata), increasing to 30 days over five years of service
• Discounts on shopping, cinema trips, holidays
• Refer a Friend scheme

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed