Copy of Quality Improvement Specialist

Valle del Sol•Phoenix, AZ

2d•Hybrid

About The Position

The Quality Improvement Specialist supports organizational performance, regulatory compliance, and continuous improvement efforts through data analysis, training, competency development, and quality project coordination. Working under the Director of Quality & Clinical Services, this role collaborates across departments to improve patient care, strengthen operational workflows, ensure staff competency, and maintain accreditation readiness. The Specialist conducts audits, facilitates training, coordinates improvement projects, and provides coaching to support a culture of high-quality, patient-centered care.

Requirements

Foundational understanding of Quality Improvement (QI) Application of structured improvement methodologies (PDSA cycles, Lean principles, workflow redesign)
Ability to identify performance gaps and implement sustainable process improvements
Experience using data to drive decision-making and measure outcomes
Experience with ongoing compliance monitoring, audits, and regulatory standards
Ability to ensure adherence to clinical protocols, documentation standards, and organizational policies
Familiarity with accreditation requirements including The Joint Commission, HRSA, and state regulations
Basic understanding of patient safety principles, incident reporting, and risk mitigation strategies
Ability to participate in root cause analysis (RCA) and support corrective action planning
Awareness of organizational risk identification, tracking, and escalation processes
High school diploma or GED
Minimum three (3) years of experience in a healthcare setting (FQHC, primary care, integrated care, behavioral health, or opioid treatment program preferred).
Experience supporting clinical documentation, audits, compliance monitoring, quality improvement activities, regulatory readiness, or staff training.
Experience using an electronic health record (EHR) (i.e., NextGen) and maintaining accurate documentation.
Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Teams.
Basic Life Support (BLS) certification, or ability to obtain within five (5) business days of hire.
Arizona Level I Fingerprint Clearance Card, or ability to obtain within five (5) business days of hire.
Must meet any additional licensure, certification, credentialing, or regulatory requirements applicable to the position.
Must be at least 18 years of age.
Must be authorized to work in the United States.
Must be able to pass pre- and continued employment screenings successfully.
Strong attention to detail and ability to follow standardized procedures, audit tools, and checklists.
Ability to collect, validate, and summarize data accurately.
Ability to prepare clear documentation (audit findings, trackers, training records, meeting notes) with consistent follow-through.
Effective communication skills; able to provide staff support and training.
Ability to organize work, manage multiple tasks, and meet deadlines in a fast-paced clinic environment.
Strong customer service mindset and ability to work collaboratively with clinical and administrative teams.
Demonstrated professionalism, confidentiality, and sound judgment when handling sensitive information.
Reliable attendance and flexibility to support clinic operations and compliance timelines.
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Teams) and EHR reporting tools.
Must be able to attend meetings at the various Valle del Sol locations or other designated locations as needed.
Must be able to operate computer equipment, common software packages, and other office machinery.

Nice To Haves

Completion of a Medical Assistant training program and/or Medical Assistant certification (CMA, RMA, NCMA, CCMA, or equivalent).
Associate's degree (or higher) in Healthcare Administration, Nursing, Public Health, Quality Management, Health Information Management, or a related healthcare field.
Experience supporting Joint Commission, HRSA, OSHA, ADHS, SAMHSA, or other healthcare accreditation or regulatory surveys.
Experience developing or delivering staff training, onboarding, or competency assessments.
Experience with healthcare data analysis, quality metrics, dashboards, or performance improvement initiatives.
Medical Assistant Certification (CMA, RMA, NCMA, CCMA, or equivalent), if not already listed under Experience.
Certified Professional in Healthcare Quality (CPHQ).
Lean Six Sigma Yellow Belt or higher.
Certified Professional in Patient Safety (CPPS).
Additional certifications related to healthcare quality, regulatory compliance, performance improvement, or healthcare education.

Responsibilities

Supports organizational performance, regulatory compliance, and continuous improvement efforts through data analysis, training, competency development, and quality project coordination.
Collaborates across departments to improve patient care, strengthen operational workflows, ensure staff competency, and maintain accreditation readiness.
Conducts audits, facilitates training, coordinates improvement projects, and provides coaching to support a culture of high-quality, patient-centered care.