Quality Improvement Specialist

Gateway Foundation • Atlanta, GA

3d • Hybrid

About The Position

Gateway Foundation, Inc. is a national non-profit dedicated to helping individuals with substance use and mental health disorders. Established in 1968, Gateway provides essential tools and knowledge for recovery, positively impacting hundreds of thousands of lives. Operating through its Community Services, Corrections Divisions, and Corporate Headquarters, the organization is recognized for innovative, effective treatment approaches and maintaining high standards. Consider joining our team, where your impact can be truly meaningful. Our organization focuses on delivering high quality clinical services as a recognized leader in evidence-based treatment proven to get results. By joining our team, you'll have the chance to provide essential services to underserved populations, all while working for an organization that values you and aims to be an employer of choice. You can expect to be part of a vibrant culture that emphasizes teamwork and professional growth. When you join us, you'll discover personal and professional fulfillment by aligning your career with your values. We are honored to offer behavioral healthcare services in Corrections. Perks of working in correctional healthcare: Opportunity to make a positive impact on a marginalized population, Exposure to diverse patient demographics, Focus on driving change, tracking progress, and improving care, Development of skills in a unique healthcare setting.

Requirements

• Candidates must reside in the South Georgia area (Valdosta, Bainbridge, Hawkinsville, Sycamore, Garden City) or surrounding areas.
• Mandatory travel at a minimum of 3 days weekly throughout the region: Valdosta, Bainbridge, Hawkinsville, Sycamore, Garden City
• Bachelor’s degree in a human services, behavioral health, or related helping profession.
• Five (5) years of relevant experience, preferably in substance use disorder treatment, addiction recovery, or behavioral health, including some supervisory or leadership experience.
• Valid driver’s license, proof of insurance, and acceptable driving record.
• Knowledge of healthcare administration regulations, quality improvement principles, and state and federal standards governing substance use disorder treatment programs.
• Proficiency in Microsoft Office Suite, including Word and Excel.
• Strong analytical, documentation, and organizational skills, with the ability to evaluate data, identify trends, and produce clear reports and recommendations.
• Excellent written and verbal communication skills, with the ability to effectively collaborate with interdisciplinary teams, regulatory agencies, and diverse stakeholder groups.
• Demonstrated ability to work independently, exercise sound judgment, manage multiple priorities, and meet deadlines with minimal supervision.

Nice To Haves

• Current licensure as an LPC, LCSW, or LMFT; or certification as a CAC II or CADC II with eligibility to provide clinical supervision preferred.
• Experience with auditing, compliance monitoring, program evaluation, project management, clinical supervision, and staff training preferred.
• Experience working with justice-involved or incarcerated populations and substance use disorders preferred.

Responsibilities

• Conducts site visits on a regular basis and reviews client records and evaluate the adequacy and appropriateness of care in accordance with the established standards and medical necessity.
• Compiles audit data and document findings for review with site management.
• Develops detailed reports of the sites strengths and areas of necessary improvement and shares the findings of the report with funder in a timely manner.
• Identifies trends and issues within programs and/or involving clients at the direction of the State Director or State Clinical Director and provides input into resolution and communicates audit findings.
• Facilitates a minimum of a monthly meeting for each site that scores less than a 70% on their QA report. The meeting shall consist of QIS, State Director, Program Director, and the Administrative Assistant. The outcome of the solution-focused collaborative meeting will be reported to Inmate Services within 5 days.
• Develops detailed reports containing risk areas, strengths, improvements needed and suggested actions plans; shares any identified issues with the State Director in a timely manner.
• In conjunction with the management team, develops a weekly Action Plan and conducts weekly visits for sites that score less than 70% on RRS QA Report or as deemed necessary by Inmate Services.
• Monitors program activities to ensure adherence to Gateway’s clinical procedures and standards.
• Completes reports and summaries to ensure improvements progress in all areas identified.
• Works with funder, State Clinical Director, State and Program Director at assigned sites to develop a minimum of a quarterly training tailored to the needs of the individual facilities.
• Assists in developing reporting mechanisms to evaluate standards of compliance and quality of care, establishing review criteria, recommending standards and measures and selecting methodologies for data retrieval.
• Collaborate with on-site and off-site GDC Leadership.
• Complete administrative tasks as directed (i.e. client documentation, payroll/PTO approval, weekly MDT/staff meetings, program schedules).
• Conduct additional site visits at assigned/unassigned programs (as needed at the direction of leadership).
• Provide clinical supervision in the absence of an on-site clinical supervisor (i.e. group observations, clinical chart auditing, individual supervision, clinical training).

Benefits

• Medical, dental, and vision insurance for employees and dependents
• Employee wellness program promoting health and fitness and offering cash-saving premiums
• Employee assistance programs focused on mental health
• 403(b) Retirement Plan with 3% employer match
• Short-term and Long-term Disability and Life and AD&D Insurance paid for by Gateway
• Flexible Spending Accounts for medical and dependent care
• Public Service Loan Forgiveness (PSLF)
• 18 paid time off days per year – accrual rates increase with years of service
• 9 paid company holidays
• Training & Development Programs
• Tuition Reimbursement - up to $5,250 per calendar year
• eLearning access to online courses that provide CEU’s and job-related training
• Clinical Supervision

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level