Copy of Quality Improvement Specialist

Valle del Sol•Phoenix, AZ

3d•Hybrid

About The Position

The Quality Improvement Specialist supports organizational performance, regulatory compliance, and continuous improvement efforts through data analysis, training, competency development, and quality project coordination. Working under the Director of Quality & Clinical Services, this role collaborates across departments to improve patient care, strengthen operational workflows, ensure staff competency, and maintain accreditation readiness. The Specialist conducts audits, facilitates training, coordinates improvement projects, and provides coaching to support a culture of high-quality, patient-centered care.

Requirements

High school diploma or GED.
Minimum three (3) years of experience in a healthcare setting (FQHC, primary care, integrated care, behavioral health, or opioid treatment program preferred).
Experience supporting clinical documentation, audits, compliance monitoring, quality improvement activities, regulatory readiness, or staff training.
Experience using an electronic health record (EHR) (i.e., NextGen) and maintaining accurate documentation.
Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Teams.
Basic Life Support (BLS) certification, or ability to obtain within five (5) business days of hire.
Arizona Level I Fingerprint Clearance Card, or ability to obtain within five (5) business days of hire.
Must meet any additional licensure, certification, credentialing, or regulatory requirements applicable to the position.
Must be at least 18 years of age.
Must be authorized to work in the United States.
Must be able to pass pre- and continued employment screenings successfully.
Strong attention to detail and ability to follow standardized procedures, audit tools, and checklists.
Effective communication skills.
Strong customer service mindset.
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Teams) and EHR reporting tools.
Must be able to attend meetings at the various Valle del Sol locations or other designated locations as needed.

Nice To Haves

Completion of a Medical Assistant training program and/or Medical Assistant certification (CMA, RMA, NCMA, CCMA, or equivalent).
Associate's degree (or higher) in Healthcare Administration, Nursing, Public Health, Quality Management, Health Information Management, or a related healthcare field.
Experience supporting Joint Commission, HRSA, OSHA, ADHS, SAMHSA, or other healthcare accreditation or regulatory surveys.
Experience developing or delivering staff training, onboarding, or competency assessments.
Experience with healthcare data analysis, quality metrics, dashboards, or performance improvement initiatives.
Medical Assistant Certification (CMA, RMA, NCMA, CCMA, or equivalent).
Medical Assistant Certification (CMA, RMA, NCMA, CCMA, or equivalent), if not already listed under Experience.
Certified Professional in Healthcare Quality (CPHQ).
Lean Six Sigma Yellow Belt or higher.
Certified Professional in Patient Safety (CPPS).
Additional certifications related to healthcare quality, regulatory compliance, performance improvement, or healthcare education.

Responsibilities

Supports organizational performance, regulatory compliance, and continuous improvement efforts.
Conducts data analysis, training, and competency development.
Coordinates quality projects.
Collaborates across departments to improve patient care, strengthen operational workflows, ensure staff competency, and maintain accreditation readiness.
Conducts audits.
Facilitates training.
Coordinates improvement projects.
Provides coaching to support a culture of high-quality, patient-centered care.
Collects, validates, and summarizes data accurately.
Prepares clear documentation (audit findings, trackers, training records, meeting notes) with consistent follow-through.
Provides staff support and training.
Organizes work, manages multiple tasks, and meets deadlines in a fast-paced clinic environment.
Works collaboratively with clinical and administrative teams.
Demonstrates professionalism, confidentiality, and sound judgment when handling sensitive information.
Maintains reliable attendance and flexibility to support clinic operations and compliance timelines.
Operates computer equipment, common software packages, and other office machinery.
Travels to various Valle del Sol locations or community sites when required.