Quality Improvement Specialist

Squamish Nation•District of North Vancouver, BC

just now•CA$80,026 - CA$120,040•Onsite

About The Position

Join the Ayás Mén̓men Early Years and Youth Services team as the Quality Improvement Specialist, where you will help strengthen programs and services that support the wellness of Sḵwx̱wú7mesh children, youth, and families. Through continuous quality improvement and culturally grounded practices, Ayás Mén̓men is committed to delivering high-quality, family-centered services that promote healing, wellness, and belonging. Reporting to the Director, Early Years & Youth Services, the Quality Improvement Specialist leads quality improvement, accreditation, and service enhancement initiatives across Early Years and Youth programs. Working with staff, leadership, Elders, and community partners, you will help advance culturally safe, evidence-informed services and support organizational excellence.

Requirements

Bachelor’s degree in Early Childhood Education, Social Work, Public Administration, Health Sciences, or a related field.
Training in quality improvement methodologies such as Lean or Six Sigma.
4–5 years of experience in quality assurance, program evaluation, accreditation, or continuous improvement.
Knowledge of BC childcare regulations, youth services standards, and MCFD guidelines.
Experience developing policies, procedures, and training materials.
Strong project management, facilitation, and organizational skills.
Excellent analytical, communication, and relationship-building abilities.
Advanced proficiency with Microsoft 365 and data management systems.
Demonstrated commitment to culturally safe and inclusive service delivery.
Valid BC Driver's Licence and reliable vehicle access.

Nice To Haves

Experience working with Indigenous communities or within a culturally grounded organization is strongly preferred.
Knowledge and understanding of Skwxwú7mesh Úxwumixw history, culture, customs, land, and People is preferred.

Responsibilities

Lead continuous quality improvement and accreditation initiatives.
Develop and implement quality standards, tools, and frameworks.
Coordinate program self-assessments and accreditation activities.
Support policy development and service improvement planning.
Deliver training, workshops, and learning opportunities for staff.
Collaborate with Elders and Knowledge Keepers to integrate Squamish teachings and cultural approaches into quality practices.
Monitor regulatory requirements and ensure alignment with applicable standards and guidelines.
Develop resources, orientation materials, and quality improvement tools.
Manage reporting, documentation, and quality improvement processes.
Build strong relationships with staff, leadership, community partners, and regulatory bodies.
Support technology, data management, and information-sharing systems.
Contribute to departmental and organizational goals.