Quality Improvement Specialist

Forest County Potawatomi Community • Crandon, WI

1d

About The Position

This role focuses on developing and leading quality improvement initiatives within a healthcare setting. The specialist will collaborate with various teams and departments to enhance patient experience, reduce costs, and improve clinical outcomes. Key activities include managing incident reporting, conducting investigations, and developing action plans. The position also involves data collection, monitoring patient satisfaction, and assisting with policy development and accreditation processes.

Requirements

• Minimum 2 years’ experience in healthcare or insurance quality improvement
• Minimum 1 year experience in quality improvement and/or project management
• Microsoft Office suite (Outlook/Word/Excel/PowerPoint) proficiency
• Exceptional communication, organizational, facilitation skills and a strong team ethic is a must; ability to support and influence a team environment.
• Strong critical thinking and complex problem-solving skills required, act as Subject Matter Expert for improvement opportunities, provides suggestions and works with team members to remove barriers.
• FCP complies with all CDC vaccine and testing recommendations for healthcare professionals.
• Proof of immunizations is required and immunizations/testing provided upon hire.

Nice To Haves

• Associates or Bachelor’s in healthcare related field preferred

Responsibilities

• Develop project plans and lead quality improvement activities and projects.
• Assist teams, departments, and service lines with implementing strategies to improve the patient experience, reduce costs, and improve patient clinical outcomes.
• Work collaboratively with leadership and staff to develop, implement, monitor, and champion processes improvement activities using the PDSA/AAAHC 10 step model.
• Manage incident and complaint reporting including performing investigations, identifying root cause and opportunities for improvement, and creating action plans.
• Assist with collecting data, monitoring, and supporting improvement in customer/patient satisfaction.
• Assist with research and development of Policy and Standard Operating Procedures as well as monitoring compliance.
• Assist with AAAHC or other accreditation processes including workbook and standards compliance, development of metrics, collecting data, creating reports, and monitoring of measures related to quality, regulatory, and tribal requirements.

Benefits

• Approximately 5 weeks of paid time off annually
• 3 weeks of paid holidays
• Premium free health insurance
• Flexible spending accounts
• Short term disability
• Life insurance
• 401k with match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree