Quality Improvement Specialist
About The Position
The Quality Improvement Specialist assists the Manager of Quality Improvement in establishing, implementing, promoting, facilitating, and managing an agency-wide continuous quality improvement program. The role facilitates departmental and cross-departmental process improvement, develops metrics, coaches staff in quality improvement methods, leads improvement teams, and monitors and reports on improvement initiatives. The specialist also contributes to quality management plans and reports, supports continuous readiness activities, and attends quality-related meetings and conferences on behalf of the Manager of Quality Improvement. The successful candidate must currently reside in Philadelphia or become a resident within six months of hire. Applicants must be legally authorized to work in the United States without current or future employer sponsorship. The position includes travel to sites within Philadelphia on short notice and to sites throughout the United States with more than 24 hours' notice. Work is regularly performed indoors in adequately lighted and ventilated areas, with some temperature fluctuation. The role requires adapting to changing demands and regularly performing a range of movements throughout the day. CBH is an equal opportunity employer and provides reasonable accommodation for disabilities or religious observance.
Requirements
- Master’s degree in behavioral health, healthcare, public administration, or social sciences.
- Minimum of 3 years of post-graduate experience in a behavioral health treatment setting.
- Demonstrated expertise in quality improvement principles, methods, and tools and in incorporating them into the agency’s daily operations.
- Ability to understand, interpret, explain, and use data for quality improvement activities.
- Knowledge of HealthChoices regulations and requirements.
- Knowledge of HEDIS performance measures.
- Detail-oriented and highly organized.
- Ability to work effectively with all levels of staff.
- Ability to manage ongoing projects and prioritize appropriately to meet deadlines.
- Excellent written, verbal, and presentation skills.
- Mid-to-high-level proficiency with Microsoft Office applications.
- Must be able to travel to sites within the City of Philadelphia on short notice and to sites throughout the United States with more than 24 hours' notice.
- Must be a current Philadelphia resident or become a resident within six months of hire.
- Must be legally authorized to work in the United States without requiring sponsorship now or in the future.
- Able to perform regular walking, standing, stooping, bending, sitting, reaching, pushing, pulling, and/or repetitive wrist and hand movements throughout the day.
- Able to use computers and office equipment to complete daily work responsibilities.
- Requires continuous, normal hearing and vision.
- Must be able to adapt to continuous changes and demands of the job.
Nice To Haves
- Certified Professional in Healthcare Quality (CPHQ) certification is preferred.
Responsibilities
- Facilitate departmental and cross-departmental meetings about processes, producing standard operating procedures, policies, or workflows, and work with business owners to improve ongoing processes.
- Develop metrics to drive improvements in care and processes.
- Coach staff in quality improvement tools, support knowledge transfer, and foster a culture of continuous improvement.
- Lead quality improvement teams to identify barriers and improvement opportunities, develop action plans, ensure timely completion of targets, and create sustainability plans.
- Oversee Quality Improvement Action Plans and regularly monitor, track, and report the status of quality improvement initiatives to leadership.
- Assist with writing the CBH Quality Management Work Plan, Quality Management Program Description, PEPS Quarterly Reports, and Annual Evaluation.
- Assist with Triennial Review preparation.
- Assist with implementing and monitoring Continuous Readiness Program activities.
- Attend quality-related meetings and conferences on behalf of the Manager of Quality Improvement.
Benefits
- Family planning, fertility, and adoption benefits.
- 403B retirement plan.
- PTO days and sick days.
- Wellness program.
- Employee Assistance Program.
- Health, dental, and vision insurance.
- Medical and prescription drug insurance.
- Tuition reimbursement.
- Commuter benefits.
- Flexible spending.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
