Quality Improvement Specialist

ICAN Inc•City of Utica, NY

About The Position

The Quality Improvement Specialist ensures agency services meet or exceed standards set by stakeholders and regulatory/oversight agencies. This role monitors performance trends, supports continuous quality improvement initiatives, and helps drive positive outcomes for clients and families while promoting a strong organizational reputation.

Requirements

Bachelor’s degree in human services or a related field, or an Associate’s degree with relevant experience.
Experience in a human services or nonprofit setting required.
Experience applying regulatory requirements with a focus on compliance and quality improvement strongly preferred.

Nice To Haves

Preference for programs regulated by OMH, OCFS, DOH, or similar agencies.

Responsibilities

Apply quality improvement standards and regulatory guidance to strengthen program performance and support continuous improvement efforts.
Conduct audits that promote compliance and enhance service quality.
Assess quality processes and identifies opportunities to improve outcomes for clients, families, and programs.
Manage and resolve client/consumer complaints in a timely and professional manner.
Collect, analyze, and maintain data related to client satisfaction and program performance.
Translate data insights into clear reports that inform decision-making.
Develop training materials and provide education to staff and providers based on identified trends and needs.
Collaborate with internal teams to document, investigate, and report incidents in accordance with regulatory requirements.
Participate in quality management activities, including the review and investigation of serious reportable incidents.
Support compliance with HIPAA and assist the Compliance Officer in maintaining regulatory standards.
Represent the agency on internal and external committees, as assigned.