Quality Improvement Specialist II

Hoyleton Youth and Family Services • Fairview Heights, IL

5d • $23 - $29

About The Position

The Quality Improvement Specialist II is responsible for providing a variety of services to support agency quality improvement and assist in compliance with DCFS, DHS, Medicaid, COA, and other accreditation and funder standards. This role involves the continuous evaluation and improvement of processes across all levels of care and departments to ensure a safe and optimal client experience. The specialist will demonstrate leadership within the department by assisting with skill development and prioritizing work based on agency needs, and will meet with key program staff to understand the impact of compliance on client outcomes.

Requirements

• Possesses the experience, personal qualities and practice skills to work effectively with professionals from a variety of disciplines both internally and externally.
• Attention to detail.
• Strong organizational and time management skills.
• An ability to work independently and as part of a team.
• Ability to problem solve.
• Excellent interpersonal, oral, and written communication skills.
• A Bachelor's Degree in human service, business or related field required OR a certification in Continuous Quality Improvement.
• Minimum of two years’ experience performing quality improvement and compliance duties.
• Six Sigma working knowledge.
• Completion of CARE and TCI training upon hire.
• Pass the written TCI test annually.
• Pass the physical TCI test every six months (if applicable to their role).

Nice To Haves

• Ongoing application of CARE and TCI principles is expected and essential to successful job performance.

Responsibilities

• Analyzes and audits documentation for best practice and for compliance with agency/regulatory/reimbursement standards.
• Provides recommendations and implementation support when processes and procedures do not support positive outcomes.
• Promotes ongoing supports of Council on Accreditation (COA), DCFS and Medicaid recertification by assisting with procedure development and data collection.
• Provides support during Medicaid, DCFS, DHS, COA, and all other external program reviews and remains current on requirements.
• Oversees the entire process for customer and stakeholder satisfaction surveys and HYFS required surveys.
• Implements administrative systems to improve workflow efficiency and monitors projects as needed.
• Conducts targeted projects for specific programs to include audits, training and workflow redesign as needed.
• Provides leadership, guidance, and training to departments in implementing performance improvement activities.
• Establishes and maintains an action plan to improve key performance indicators.
• Contributes in managing policy updates and renewals.
• Assists with the onboarding process by developing service workflows, training of staff in the utilization of the electronic health record, and in response to quality and compliance concerns as needed.
• Meets regularly with staff at all levels to understand how compliance or lack of compliance impacts client outcomes.
• Demonstrates leadership skills within the department to peers by assisting with skill development and prioritizing work based on agency needs.
• Acts as a bridge between the program staff and leadership and works in collaboration to ensure Hoyleton’s standard of excellence is maintained and improved when needs are identified.
• Reports quality, compliance or risk concerns that impact agency’s decision making and/or department functioning.
• Assists with developing departmental or program improvement plans when outcomes or key performance indicators are not meeting minimum threshold.
• Provides support to the Critical Incident Support Team and completes assigned tasks as needed.
• Defines and diagnoses problems, identifies root cause, generates and prioritizes alternatives, and implements and monitors solutions.

Benefits

• Medical insurance with company funded Health Savings Account (HSA)
• Dental and vision insurance
• Paid vacation, sick, and personal days
• 10 company holidays and 1 floating holiday
• Monthly cell phone reimbursement
• 6 weeks paid parental leave
• 403(b) retirement plan with up to 5% employer match
• Employer-paid life insurance
• Optional supplemental benefits including: voluntary life, short-term disability, long-term disability, accident, and critical illness coverage
• Employee Assistance Program (EAP) available to employees and their household members for additional support
• Tuition reimbursement to encourage continued learning and growth
• BenefitHub Perks Program offering valuable employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level