Quality Improvement Coordinator
About The Position
Under the direction of the Quality Improvement (QI) Manager, the QI Coordinator is responsible for coordination of efforts to improve clinical measure outcomes at their assigned location(s). The QI Coordinator will work as part of the QI Team to assure each site is allocating resources and efforts appropriate to the areas that need most improvement and are in alignment with the organizational QI priorities of CommuniCare+OLE. The QIC assures new staff are educated about the CC+OLE QI program, systems, external requirements, and internal priorities. The QI Coordinator collaborates across the organization and with external partners via facilitation, coaching, and education to achieve quality goals and improve population health.
Requirements
- High School Diploma required.
- Minimum one (1) year administrative experience.
- Minimum one (1) year working in an Outpatient Primary Care Community Health Center setting or equivalent experience strongly preferred (required if no healthcare-specific education or degree).
- Strong working knowledge of Microsoft Office Suite (including Excel).
- Experience with EMR systems (preferably OCHIN Epic).
Nice To Haves
- Satisfactory completion of an accredited medical assistant program or satisfactory completion of college coursework in a health-related field.
- Knowledge of and experience with Quality Improvement Methodology.
- Bilingual verbal and written communication skills in a predominant language of the population served by the assigned site(s).
Responsibilities
- Develops rapport and productive working relationship with site leadership and essential care team members.
- Maintains strong working knowledge of processes, workflows, and documentation practices to inform QI measures data and areas for improvement in data input (clinical documentation) or data capture (programming).
- Maintains up to date knowledge of UDS and Pay-for-Performance (QIP) measure requirements.
- Coaches and trains site staff on improvement concepts and methods to build internal improvement capability and to develop a culture of continuous and intentional improvement.
- Advises improvement efforts by engaging in discussions and activities with appropriate staff around key improvement needs areas (e.g. during care team/teamlet/team focus meetings).
- Collaborates with site-based care teams at assigned site(s) in the ongoing coordination of quality improvement projects, assuring documentation of quality improvement process and activities (PDSA, Pilot, QI Dashboards, etc.) is complete, accurate, and available to participating care team members.
- Develops, tracks, and communicates outcome and process measures to site staff/care teams in meaningful ways both verbally and through Excel, PowerPoint presentations to inform, encourage, and enable improvements.
- Gathers, summarizes, and presents information about QI activities and progress toward goals at appropriate meetings (Site Staff meetings, QI Meetings, etc.) as assigned.
- Uploads QIP data for assigned sites to the Partnership Healthplan eReports website.
- Provides Panel Management for complex, high needs pay-for-performance measures (e.g. infant well child and IZ measures) for assigned site(s).
- Performs other duties as assigned.
Benefits
- Medical, Dental, Vision Coverage
- Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
- 18 days of PTO (Vacation & Sick)
- 10 Paid Holidays + 1 Float Holiday
- 2% employer match with employee 4% Contribution 403(b) retirement plan
- Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
- Life & Accidental Insurance Coverage
- Employer contribution for Health Savings Account
- Flexible Spending Account (FSA) and Limited FSA Options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
