Quality Improvement Coordinator
About The Position
Marana Health is seeking a Quality Improvement Coordinator to join the Corporate Compliance team at the Marana Main Health Center, located in the heart of Marana, AZ. The Quality Improvement Coordinator supports Marana Health’s patient safety program through coordination of the complaint and grievance process, quality of care reviews, regulatory tracking, patient experience, and performance improvement activities. This position serves as a key liasion between patients, staff and leadership to ensure complaints/quality of care concerns are addressed promptly, trends are identified, and opportunities for improvement are implemented. Marana Health is a Federally Qualified Community Health Center (FQHC), with 11 sites in Tucson and Pima County. Our mission is to improve our community by providing exceptional, whole-person healthcare.
Requirements
- Associates degree required in a related field such as social services, health care administration, or business administration
- Fingerprint Clearance Card through DPS
- Minimum of 2 years of experience in healthcare quality, risk management, patient relations, compliance, or healthcare operations.
- Excellent customer service skills.
- Excellent computer skills, including Excel and Outlook.
- Ability to interpret and provide guidance from established regulations and policies.
Nice To Haves
- Bachelor’s degree is preferred in related fields such as healthcare administration, social services, or business administration
- 3 years’ experience in a federally qualified health center setting
- Experience working with health care accreditation/recognition agencies
- Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.
Responsibilities
- Receive, document, investigate, and coordinate resolution of patient complaints and grievances in accordance with organizational policy and regulatory requirements.
- Serve as primary point of contact for complaint and grievance intake and follow-up.
- Ensure timely acknowledgment, investigation, escalation, and written responses when required.
- Collaborate with operational and clinical leaders to resolve patient concerns effectively and professionally.
- Maintain confidential complaint and grievance follow-ups and supporting documentation.
- Track trends and identify recurring themes, service gaps, and potential risks.
- Coordinate intake and tracking of quality-of-care concerns and patient safety events.
- Support quality review processes, including case preparation, documentation collection, and follow-up actions.
- Assist with root cause analyses, corrective action plans, and monitoring improvement activities.
- Escalating high-risk concerns appropriately leadership, risk management, compliance, or clinical leadership.
- Monitor implementation and effectiveness of corrective actions.
- Assist with organization-wide quality improvement initiatives and performance improvement projects.
- Collect, organize, and analyze quality-related data for reporting purposes.
- Prepare reports, dashboards, and summaries for committees and leadership.
- Support regulatory readiness and accreditation activities related to quality and patient experience.
- Maintain policies, procedures, logs, and quality documentation systems.
- Educate staff on complaint/grievance processes, service recovery, and quality improvement practices.
- Coordinates and supports internal and external audits, including annual audit preparation, data collection, corrective action tracking, and compliance monitoring.
- Conducts routine and focused chart reviews/audits to evaluate documentation accuracy, quality of care, compliance standards, and performance improvement opportunities.
- Ensures compliance with FQHC, HRSA, state, federal, and payer quality standards and reporting requirements.
- Maintains strict confidentiality of patient, employee, and organizational information in compliance with HIPAA regulations, privacy standards, and organizational policies, ensuring secure handling of protected health information (PHI) in all quality improvement, audit, grievance, and reporting activities.
- Performs other duties as assigned in support of quality improvement, risk management, and compliance.
Benefits
- Medical, Dental, and Vision
- 403(b) with employer contribution
- Short-term disability and other benefits
- Paid time off including 11 holidays plus vacation and sick leave accrual
- Paid bereavement, jury duty, and community service time
- Education reimbursement ($3,000 per year for full-time)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
