Quality Improvement/ Business Intelligence Analyst
About The Position
CMCS (Cardinal McCloskey Community Services) is seeking a Quality Improvement/Business Intelligence Analyst to manage continuous quality improvement processes for preventive services and other programs. The analyst will work with program leadership and external partners to assess program performance, develop improvement plans, administer stakeholder surveys, and oversee case review activities. The role also contributes to the development and maintenance of quality improvement business intelligence systems, including data processes, databases, dashboards, and reports, and supports implementation of the Microsoft Fabric platform. General responsibilities include administering user accounts and maintaining client information in internal systems, supporting alignment with Council on Accreditation standards, participating in new-staff onboarding, helping program staff use data in decision-making, reviewing business processes and policies, and developing ways to measure outcomes for families and children. Additional duties may be assigned as needed.
Requirements
- Bachelor's degree in Social Work, Business Intelligence, Data Analytics, or a related field.
- At least one year of Quality Improvement (QI) experience.
- Experience with continuous quality improvement methods.
- Advanced knowledge of Microsoft 365, including Power BI and the Fabric platform.
- Familiarity with using administrative databases for data analysis.
- Background in NYC child welfare programs and policies.
- Familiarity with PROMIS, CONNECTIONS, and related New York State and New York City systems of record.
- Strong background in human services.
- Strong analytical, written, and verbal communication skills.
- Collaborative team player who enjoys working with agency and external staff.
- Self-motivated and organized, with the ability to work independently.
Responsibilities
- Manage continuous quality improvement processes for preventive services and other programs.
- Plan and facilitate monthly QI committee meetings.
- Analyze quantitative and qualitative information, including dashboards, reports, case review results, and client survey results, to identify program strengths and challenges.
- Collaborate with program leadership to create and implement internal program improvement plans and plans developed with external partners, including ACS and OCFS.
- Participate in external meetings and workgroups, including the COFCCA Preventive Accountability meeting.
- Design and administer yearly surveys for key stakeholders in preventive and foster care programs, and analyze and report on survey results.
- Assist with case review processes across multiple programs by conducting reviews, aggregating and analyzing results, and sharing trends, strengths, and challenges with program leadership.
- Maintain and implement the schedule of case reviews.
- Assist with creating and managing review tools, ensuring compatibility with the existing Power BI framework for aggregating results.
- Write and update review questions so responses provide actionable insight.
- Contribute to developing and maintaining QI business intelligence systems, including running data export and import processes and creating, maintaining, and updating data transformation processes, databases, dashboards, and reports.
- Assist with implementation of the Microsoft Fabric platform.
- Maintain user accounts for staff in Connections, ACS Remote Access, myEvolv, and other systems.
- Maintain client enrollment and demographic information in internal systems of record.
- Maintain understanding of COA standards related to QI and program operations, and support periodic review and alignment with those standards.
- Participate in program-specific onboarding meetings for new staff.
- Assist and support program staff in integrating data into decision-making.
- Assist with developing and reviewing business processes and policies.
- Develop methods to measure outcomes for families and children.
- Perform additional duties as needed.
