Quality Improvement Advisor, Strategy, System & Quality Improvement - Temporary Full Time (1.0) (until January 2028)

CHEO • Ottawa, ON

3d • CA$53 - CA$62 • Onsite

About The Position

The Quality Improvement Advisor within Strategy, System & Quality Improvement (SSQI) is responsible for training and coaching in Lean methodologies, communications, quality, project risk management, project coordination, documentation and ensuring the adoption and use of Lean improvement methodologies. CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

Requirements

• Degree in Health Administration/Industrial Engineering or similar program (Essential)
• Lean Green Belt (or commitment to obtain within 6 months) (Essential)
• Minimum three (3) years managing Lean project portfolios, leading team training, and providing focused mentoring and coaching (Essential)
• Demonstrated proficiency and application of Lean/Quality Improvement methodologies (Essential)
• The ability to guide teams in gathering feedback from families and patients on process improvements (Essential)
• Dynamic approach to presentation/training at all levels of an organization with the ability to translate concepts into practical application (Essential)
• Demonstrated analytical, problem solving, and change management skills (Essential)
• Exceptional computer skills including operation of Microsoft Office, Visio, Microsoft Project, or other value stream mapping computer tools (Essential)
• Criminal Record Check (Level 1) (Essential)

Nice To Haves

• Project Management Professional (PMP) Certification by a recognized organization (or demonstrated commitment to working towards completing designation) (Preferred)
• Experience with Lean deployment/Quality Improvement in the healthcare sector (Preferred)
• Strong fundamentals in project management (Preferred)
• Leadership experience, formal/informal (Preferred)
• Experience developing training curricula and associated training materials, particularly using principles of adult education (Preferred)
• Bilingualism (French/English) (Preferred)

Responsibilities

• Guide and facilitate teams using Lean & Quality improvement methodologies throughout the organization.
• Develop templates for CHEO’s implementation and use of Lean & Quality improvement methodologies.
• Deliver Lean education using a variety of adult learning modalities including hands-on exercises and simulations.
• Create, customize, and modify existing Lean training materials for the health care industry based on needs assessments and knowledge of industry best practices.
• Provide individual mentoring and coaching to teams involved in process improvement initiatives, incorporating change management strategies to enhance their effectiveness in their respective areas.
• Lead or support Corporate projects using standard project management standards, Define, Measure, Analyze, Improve, Control (DMAIC) methodology and CHEO methodologies / templates.
• Work in collaboration with Business Intelligence in determining indicators and data elements required with each process improvement project.
• Ensure that employees are provided with and use the appropriate training and/or procedures, equipment, material to perform assigned duties.
• Perform other related duties as assigned by Manger or Director.

Benefits

• competitive salary and comprehensive benefits package
• unique culture that fosters dedication, communication, respect and teamwork
• place where your opinions will be respected, contributions valued and your initiatives rewarded
• family-friendly environment that supports you and your own family, as well as the children, youth and families we serve
• chance to grow — personally and professionally — through our comprehensive orientation program and on-the-job learning
• support for continued education and learning
• potential for a relocation reimbursement benefit
• truly unique work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree